Chase UK Chat

Just to add to this as well:
When Monzo launched the current account preview, a big part of the testing was specifically to try setting up Direct Debits using the new sort code to test which merchants rejected the sort code or had errors in the setup.

This was to ensure that all the biggest and most common companies to use Direct Debits were tested and verified as working, so the launch could go smoothly once everyone’s new account was rolled out. The testing period allowed Monzo to directly engage with those merchants that had out of date sort code databases, and help them update their processes to ensure they could accept Monzo accounts. There was even a thread here on the community to track it.

So it’s not like Chase wanting to test Direct Debits with a subset of customers is crazy at all, it makes lots of sense.

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