Chase UK Account - Preferred Name

I was pretty impressed with the process of opening an account with Chase until it came to the point where I wanted to use my preferred name- I’m unable to do so!

They got very confused about the difference between preferred and legal, to the point where they insisted that I could only use my preferred name if I provided official ID such as my driving licence- which is all in my legal name.

Is there any regulation around this or do I just have to accept the fact that I need to close my account?

Love the fact that Monzo set it up for me no problem - all other accounts I hold have this and there’s no issue with credit reporting etc.

Rant over, thank you for reading :slight_smile:

4 posts were merged into an existing topic: Chase Bank UK Discussion