I am waiting for a refund of my recent heating oil purchase and a re-charge for the correct amount (as the tank fit less than I bought).
I bought the oil on Chase. Since Friday, my Chase balance has gone up by the amount of the original transaction, so I thought they refunded me, but there is no refund transaction showing. Any other bank I’ve used, I am fairly certain this has never happened - if a refund came through, I saw the transaction and the balance update at the same time. The way Chase are doing it is very misleading.
Has anyone noticed this before with Chase or any other bank?
I think others might do it like this too. I’ve certainly seen this with First Direct, where they’ll charge you the initial amount and (let’s say it changes) go back and update the original transaction to whatever the right amount is/
Yes, if they had updated the original transaction, while still not clear (there should be something more visible to the user), at least the transaction list/ledger and the balance would match. Chase have updated the balance but done nothing with the transaction, so the transaction ledger and the balance don’t even match any more.
I don’t even know how their IT system can allow that to happen!
(I mean, surely there is an invisible-to-the-customer transaction in their system that causes the balance to be what it is, it’s just bad design to do it this way where the customer sees incoherent information)
No that’s what I mean. I’ve had it (with transport for example) and it goes like this (made up numbers)
I start with £100
I buy something for £20 - balance updates to £80 and transaction shows as £20
That item turns out to be £10 - Balance updates to £90 but “pending” transaction is the same
Pending transaction clears - balance stays at £90 and cleared transaction updates to £10
You don’t see it very often with the fintech banks, occasionally Monzo does just show it as the actual amount, or the updated/revised amount.
My balance has updated to what it was without the full amount of the transaction (not to the correct amount after the transaction would have been corrected to what it should be, the balance is as if the transaction didn’t exist)
The original transaction shows (to the best of my understanding from this UI) as cleared and unchanged
I am guessing Chase’s UI regarding pending transactions is lacking and the actual transaction is either still pending and will be changed, or is actually cleared, has been refunded in the background but for some reason this is not shown to the end user.
Not yet, it’s not urgent and I don’t want to waste time waiting on the chat. I find forum people with varied experiences offer a much better insight; it’s more useful to know if it’s happened to others, what others who may know better think etc.
Of course if it stays unresolved for a few more days I will have a go at the chat to see what’s up.
No January statement yet, unless it’s in a different area of the app (the ‘see statements’ option only goes up to December).
I can think of a few use cases where this is useful. I think confirmation of payee causes more problems than it solves and I’d rather it didn’t exist, but at least I can now opt out of it with one bank.
there is a few banks which show that name of the account holder held by the bank when adding as a payee. That can easily be abused by testing account numbers and then trying to find a matching name on social media.