I’ll take it over a video selfie any day!
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Has there been any update to a credit card or is it still coming soon?
Probably on the same time line as allowing customers to return 
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It’s currently being tested internally.
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Who knows when. They had a roadmap of it being out last year so they were surely working on it then but they must have hit issues.
There was one of those source type articles (which can be on purpose) implying it was in testing but who knows how long it will be.
Hopefully it has cashback or flex and not a completely basic low limit credit card.
I see them moving the debit card cashback over to credit to get people to sign up.
I would be very surprised if they had a decent interest rate or balance transfers as they still don’t take cheques or cash.
Cheques and cash command physical investment.
Balance transfers etc are just digits on a screen.
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I just thought they might have fitted in a cheque processing system in the jp Morgan building and cash with the post office
I haven’t checked there website in a few days, but when I went to check it just now, it looks different. And they also now offer investments via nutmeg. Idk how relevant this is, but maybe the mild redesign is foreshadowing the somewhat imminent release of the credit card??
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The nutmeg investments have existed for a while, but I noticed the redesign earlier today too. The menu used to say Accounts and just listed the current and saver account, new menu has bigger links.
A credit card would fit nicely under Spend. Still not expecting it this year though, unless they have a good promotion for Christmas spend.
I’ve just had a look and this is the reason for the change…
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I had a really bad experience with Chase Support last week, where essentially an agent really made a meal out of a pretty basic transaction enquiry, and kept me ‘chatting’ for the best part of an hour, asking question after question, and making me jump through 25 hoops, and then not resolving the issue anyway.
Surely an adequately trained and resourced support function should be even more of a first priority in fintech, more than in a ‘normal’ company, and certainly not an afterthought, or an area to save money by cutting costs.
A lot of support centres still seem to be based overseas, or even in the UK, manned by staff whose first language is not English. Although most times the problem is not the language itself, but more one of comprehension. I hate asking a question, and then either getting no answer, or the answer to a completely different question.
Also when the agent does not want to take ownership of an issue. ‘Give it 2 weeks, and if it’s not all come out in the wash, get back to us’ really does not cut it for me, especially if, say, £10k is missing and floating about in cyberspace. Or ‘call back tomorrow’ which is code for ‘I’m on holiday tomorrow’.
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What was the issue?
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Just about a payment that I had inadvertently made from a non-nominated account - due to some institutions only accepting deposits from one strictly defined bank account. Instead of just saying ‘speak to the other party’ (which I had tried), or ‘sorry mate can’t help you’, I had to provide a mountain of detail, including security, and only THEN to be told ‘sorry mate can’t help you’.
The ‘hour’ referred to included periods of 10 minutes where the agent just disappeared, or dealt with something else.
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Surely and simply resolved by you, checking the source payment service and being like “oh yeah”, unless the payment came from another non designated account then I’d be confused.
I am aware from previous posts that you do, or used to, work in the banking profession. Most of us do not, so do not have your inside knowledge or familiarity with jargon. What is the ‘source checking service’?
Do you mean did I speak to the receiving party? Yes I tried on the telephone and was on permanent hold. I sent a secure message, and was informed that someone would get back to me in 3 working days. Which is why I contacted Chase in the first place, in the interim.
I know all about suspense accounts and dump accounts, which is precisely why I am keen for mis-directed transactions not to be overlooked, and sit there until the bank grabs it for itself.
I accept that the original mistake was mine, but that does not mean that I write it off, and put it down to experience. My original enquiry of Chase was purely to ask if the payment could be stopped, given that I realised my mistake, and it was only 10 minutes previous. As it was, I got the Spanish Inquisition and no assistance.
Happily, I did arrange a trace with the other party, and the funds have been returned to my Chase account. That does not affect the fact that the Chase response was appalling, and will not be forgotten.
There’s nothing Chase could do. Faster Payments are instantaneous, and they have carried out a transfer exactly as you instructed them to do.
Without seeing exactly what went down asking questions does not sound out of the ordinary to me, to establish that a) you can ask these questions and b) why you’re asking these questions.
Sounds like the recipient bank had worse customer service.
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I think, based on what Kissington said, part of the issue wasn’t that they were not able to help him - it was more than it took a long time and a lot of questions for them to then advise them that they couldn’t help.
I would’ve thought if Chase were not going to be able to help out, a very quick 30 sec chat would’ve covered it:
Customer: Hey Chase - I made a payment to an account but they’d only accept it from a designated account, so I paid it from the wrong one.
Chase: If the payment has already been made, it’ll already be with the receiving party - you’ll need to ask them to investigate and return the money if they wont accept it. We can’t get it back.
Customer: Thanks
No need for any identification to be honest - it’s just saying what the actual process is.
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Exactly.
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Just to clarify - are we all actual Chase customers here?
If you are, you will be aware that Chase ‘pots’ all have separate account numbers. The pots are savings accounts and pay interest, whereas the main current account does not.
Some types of payment can only be made from the current account (at the request of the payee), which can require a prior transfer of funds from savings to current. However, other types of payment do not have to be paid from current, and can be made directly from a savings account.
My point is that it is quite easy to make a payment from the ‘wrong’ account.
No source checking service.
The source meaning the merchant taking the funds from your account.
I can agree the service was poor on Chase behalf. Complain.