Chase Bank UK chat

Sometimes they will amend the original transaction for an amount instead of a new entry. Aka a presentment.

They may charge you the alt price either to the same, or a new transaction for reference on their part.

Yes I thought that, but the original transaction remains visible on my transaction list, unchanged :man_shrugging:

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I think others might do it like this too. I’ve certainly seen this with First Direct, where they’ll charge you the initial amount and (let’s say it changes) go back and update the original transaction to whatever the right amount is/

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Yes, if they had updated the original transaction, while still not clear (there should be something more visible to the user), at least the transaction list/ledger and the balance would match. Chase have updated the balance but done nothing with the transaction, so the transaction ledger and the balance don’t even match any more.

I don’t even know how their IT system can allow that to happen!

(I mean, surely there is an invisible-to-the-customer transaction in their system that causes the balance to be what it is, it’s just bad design to do it this way where the customer sees incoherent information)

No that’s what I mean. I’ve had it (with transport for example) and it goes like this (made up numbers)

I start with £100
I buy something for £20 - balance updates to £80 and transaction shows as £20
That item turns out to be £10 - Balance updates to £90 but “pending” transaction is the same
Pending transaction clears - balance stays at £90 and cleared transaction updates to £10

You don’t see it very often with the fintech banks, occasionally Monzo does just show it as the actual amount, or the updated/revised amount.

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I guess my transaction is at this step, however:

  • My balance has updated to what it was without the full amount of the transaction (not to the correct amount after the transaction would have been corrected to what it should be, the balance is as if the transaction didn’t exist)
  • The original transaction shows (to the best of my understanding from this UI) as cleared and unchanged

I am guessing Chase’s UI regarding pending transactions is lacking and the actual transaction is either still pending and will be changed, or is actually cleared, has been refunded in the background but for some reason this is not shown to the end user.

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Have you asked Chase?

Have you downloaded a statement? That should give you the definitive status of your current cleared balance without all the hidden pending stuff which neobanks obscure.

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Not yet, it’s not urgent and I don’t want to waste time waiting on the chat. I find forum people with varied experiences offer a much better insight; it’s more useful to know if it’s happened to others, what others who may know better think etc.

Of course if it stays unresolved for a few more days I will have a go at the chat to see what’s up.

No January statement yet, unless it’s in a different area of the app (the ‘see statements’ option only goes up to December).

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good to see that they have confirmation of payee working now.


Yeah they’ve had that for a few months now.

What page is that on the website though, I can’t find this page anywhere.

Interesting you can opt out of confirmation of payee:

Wonder if Monzo allows that :eyes:

It was an email sent today.


This seems dangerous to me.

I can understand that I don’t want the checks on, I’m confident I’m paying the right person.

But to allow for you to turn it off so it can’t checked against me seems really really bad.


Maybe it helps fraudsters to receive money under victims name? Oh wait …

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Awesome! I’ve now opted out.

I can think of a few use cases where this is useful. I think confirmation of payee causes more problems than it solves and I’d rather it didn’t exist, but at least I can now opt out of it with one bank.

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Insomuch that it gives the illusion a transfer is safe as it’s going to the “right person”, but that “right person” can still be a scammer?



there is a few banks which show that name of the account holder held by the bank when adding as a payee. That can easily be abused by testing account numbers and then trying to find a matching name on social media.

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This is one of the worst conspiracies I’ve ever seen.

So you think someone will guess numbers, find out it matches to John Smith and then somehow find them on Twitter?

What are you going to do with my bank account and sort code anyway? Set up a direct debit for me?


In fairness this apparently happened to Jeremy Clarkson once when he insisted nothing could be done with them so he published them and someone set up a direct debit :joy: