Iwas just charged extra for using a “credit card” on a UK website - even though my Monzo card is clearly a debit card, and credit card penalties are illegal now.
I have screenshots of the different prices and the fact that they charged a supplement for using my Monzo card.
I’m not saying I don’t trust them as a company but
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Anarchist
(Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)
10
I’d certainly try this first as it’s likely to be fairly quick and painless if it works. If it doesn’t, then definitely persist with the company, then talk to Trading Standards. And don’t spend any more money with them.
I’m sure I had this when buying flights recently - they offered a discount to debit card payments which wasn’t offered to credit card payments. Is this a valid way around the charges?
Similar to how JustEat cleverly avoided removing the charges by just charging them to everyone regardless of how they pay.
Anarchist
(Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)
14
I believe that’s illegal.
Edit to say that this doesn’t apply to business credit cards, only personal ones.
I believe the legislation is that you are allowed to charge the amount it costs you to process the transaction That will depend on any agreements a merchant has with their acquirer.
Monzo are raising a dispute but they’re asking for email evidence that I contacted the company. I told them there’s no email address but I phoned them. Monzo say that “without this evidence we don’t have a good chance of winning the case.”
It doesn’t make sense because I sent Monzo the screenshots showing that they charged me a supplement for using a “credit card”. Surely that’s more than enough evidence.