# Chargeback

**URL:** <https://community.monzo.com/t/chargeback/99197>\
**Category:** Monzo Chat\
**Created:** [10 June 2020 11:33 UTC](https://community.monzo.com/t/chargeback/99197 "2020-06-10T11:33:51Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Sherece25](https://avatars.discourse-cdn.com/v4/letter/s/a183cd/32.png) [@Sherece25](https://community.monzo.com/u/Sherece25)\
**Post date:** [10 June 2020 11:33 UTC](https://community.monzo.com/t/chargeback/99197/1 "2020-06-10T11:33:51Z")

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Due to covid TUI cancelled my flight, I booked my suitcase directly through their website and got my £70 refund from them, I booked my ticket through Opodo and TUI sent me a email saying they have refunded my £656 to Opodo , I Haven’t gotten my refund from Opodo, they told me it would take 10 working days ,this was from the 14th May, Tried to call Opodo their phone line has been disconnected, I filed a chargeback through Monzo , how long does it take to get my money back?

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**Author:** ![krr13](https://avatars.discourse-cdn.com/v4/letter/k/d26b3c/32.png) [@krr13](https://community.monzo.com/u/krr13)\
**Post date:** [10 June 2020 11:49 UTC](https://community.monzo.com/t/chargeback/99197/2 "2020-06-10T11:49:23Z")

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Hi @Sherece25 welcome to the community.

From within the app you can access a range of help articles. A search of “chargeback” brings up the following article:

 ![Screenshot_20200610_124811_co.uk.getmondo](https://global.discourse-cdn.com/monzo/original/3X/8/b/8b5e4d521bc149ddbed179e098edc41474e626a8.jpeg)

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**Author:** ![Sherece25](https://avatars.discourse-cdn.com/v4/letter/s/a183cd/32.png) [@Sherece25](https://community.monzo.com/u/Sherece25)\
**Post date:** [10 June 2020 12:32 UTC](https://community.monzo.com/t/chargeback/99197/3 "2020-06-10T12:32:47Z")

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Thank you

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**Author:** ![TonyHoyle](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/tonyhoyle/32/3357_2.png) [@TonyHoyle](https://community.monzo.com/u/TonyHoyle)\
**Post date:** [10 June 2020 12:47 UTC](https://community.monzo.com/t/chargeback/99197/4 "2020-06-10T12:47:18Z")

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For an amount like that a credit card would have been safer as you could have got a chargeback under section 75.

Accordng to this the airline should have paid you directly. [https://www.theguardian.com/money/2020/may/20/opodos-guarantees-you-can-cancel-for-any-reason-except-covid-19](https://www.theguardian.com/money/2020/may/20/opodos-guarantees-you-can-cancel-for-any-reason-except-covid-19)

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**Author:** ![system](https://global.discourse-cdn.com/monzo/original/3X/a/e/aedf2f7852aef6ffcd99f29eac49128cfbd2ecc3.svg) [@system](https://community.monzo.com/u/system)\
**Post date:** [7 December 2020 12:47 UTC](https://community.monzo.com/t/chargeback/99197/5 "2020-12-07T12:47:22Z")

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