Changing the Barclays card


(Sara Bianchetti) #1

Hello,
I’m new to the forum so forgive me if this has been already discussed.
I received today a message from my bank saying that they are going to send me a new card because of a suspect of being possibly exposed to fraud.
The one they are going to replace is the card that I use to top up my Monzo, will I be able to update that when the new Barclays will arrive? If so, how should I proceed?


( related to Monzo CEO, Investor in Monzo ) #2

Hello :slight_smile:

in the iPhone case it is just a case of changing the top up card details in the app under "card’ - “top up” - “top up using a debit card” then “add a different card” under the card picture on your screen - enter the new cards number - i would imagine the same with android


(Sara Bianchetti) #3

Fantastic, thank you very much!
I’ll update the post in case I’ll have any issue with the process once the new card is in.

Thanks again!


(Andy Little) #4

I can’t find this option in the android app, so for anyone on android I’d guess this is another thing you have to contact support about.


#5

Really? That’s a pretty important feature to have whilst we are still on prepaid instead of debit card


(Marcus Nailor) #6

Hi, I’m looking at the option right now on my android phone :slight_smile:
If you go to the top up screen, select topup with debit card, in blue text under the picture of the card there’s an “add new card” link, hit that and you can add your new card to Monzo :smile:


( related to Monzo CEO, Investor in Monzo ) #7

so the process on Android is the same as iPhone then ? :slight_smile: :slight_smile:


(Marcus Nailor) #8

Certainly looks to be! :slight_smile: Not sure if adding a new card adds to or replaces
your existing card?
But it’s very simple to add a new topup card on android :stuck_out_tongue:


( related to Monzo CEO, Investor in Monzo ) #9

I would imagine its probably the same as the iPhone process - it replaces the registered top up card with the new one rather than “adds” another card to the original


(Andy Little) #10

Ah. There it is! Thanks.