Changing the Barclays card

[Sara_Bian]

Hello,
I’m new to the forum so forgive me if this has been already discussed.
I received today a message from my bank saying that they are going to send me a new card because of a suspect of being possibly exposed to fraud.
The one they are going to replace is the card that I use to top up my Monzo, will I be able to update that when the new Barclays will arrive? If so, how should I proceed?

[iansilversides]

Hello

in the iPhone case it is just a case of changing the top up card details in the app under "card’ - “top up” - “top up using a debit card” then “add a different card” under the card picture on your screen - enter the new cards number - i would imagine the same with android

[Sara_Bian]

Fantastic, thank you very much!
I’ll update the post in case I’ll have any issue with the process once the new card is in.

Thanks again!

[Andy1]

I can’t find this option in the android app, so for anyone on android I’d guess this is another thing you have to contact support about.

[ChrisBeldam]

Really? That’s a pretty important feature to have whilst we are still on prepaid instead of debit card

[nexusmaniac]

Hi, I’m looking at the option right now on my android phone
If you go to the top up screen, select topup with debit card, in blue text under the picture of the card there’s an “add new card” link, hit that and you can add your new card to Monzo

[iansilversides]

so the process on Android is the same as iPhone then ?

[nexusmaniac]

Certainly looks to be! Not sure if adding a new card adds to or replaces
your existing card?
But it’s very simple to add a new topup card on android

[iansilversides]

I would imagine its probably the same as the iPhone process - it replaces the registered top up card with the new one rather than “adds” another card to the original

[Andy1]

Ah. There it is! Thanks.