# Changing direct debit to Monzo

**URL:** <https://community.monzo.com/t/changing-direct-debit-to-monzo/114107>\
**Category:** Help\
**Created:** [24 February 2021 12:33 UTC](https://community.monzo.com/t/changing-direct-debit-to-monzo/114107 "2021-02-24T12:33:32Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Leo.woodford](https://avatars.discourse-cdn.com/v4/letter/l/c2a13f/32.png) [@Leo.woodford](https://community.monzo.com/u/Leo.woodford)\
**Post date:** [24 February 2021 12:33 UTC](https://community.monzo.com/t/changing-direct-debit-to-monzo/114107/1 "2021-02-24T12:33:32Z")

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I’ve been trying to change my bank account of my finance payments for my car to my Monzo account and every time I do, I get an error message saying they can’t verify my bank account and to contact my provider, what should I do?

 ![image](https://global.discourse-cdn.com/monzo/original/3X/e/8/e8d608cd34afba15827a38abf936b2ede4e9b777.jpeg)

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**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\
**Post date:** [24 February 2021 12:45 UTC](https://community.monzo.com/t/changing-direct-debit-to-monzo/114107/2 "2021-02-24T12:45:39Z")

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Hi. Welcome.

It’s because that provider doesn’t have an update list of valid sort codes so it doesn’t realise Monzo exists.

You can email [acceptance@monzo.com](mailto:acceptance@monzo.com) and they’ll speak to them, how quickly they’ll fix it, or if they ever will is another matter.

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**Author:** ![Anarchist](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/anarchist/32/27895_2.png) [@Anarchist](https://community.monzo.com/u/Anarchist)\
**Post date:** [24 February 2021 12:47 UTC](https://community.monzo.com/t/changing-direct-debit-to-monzo/114107/3 "2021-02-24T12:47:07Z")

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> [@Leo.woodford](#):
>
> what should I do?

Triple check the details you’ve given them. It’s very easy to get the sort code wrong.

If that’s OK, you can email [acceptance@monzo.com](mailto:acceptance@monzo.com) and hopefully they will chase them up.

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**Author:** ![Ordog](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/ordog/32/22446_2.png) [@Ordog](https://community.monzo.com/u/Ordog)\
**Post date:** [24 February 2021 12:47 UTC](https://community.monzo.com/t/changing-direct-debit-to-monzo/114107/4 "2021-02-24T12:47:41Z")

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Also try calling the company. Sometimes they have a different system over the phone that will accept it or allow overrides.