# Card won’t add to Apple Pay even after pressing verify button

**URL:** <https://community.monzo.com/t/card-won-t-add-to-apple-pay-even-after-pressing-verify-button/144509>\
**Category:** Help\
**Tags:** apple, pay\
**Created:** [21 February 2023 11:08 UTC](https://community.monzo.com/t/card-won-t-add-to-apple-pay-even-after-pressing-verify-button/144509 "2023-02-21T11:08:20Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Mobecks1](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/mobecks1/32/81944_2.png) [@Mobecks1](https://community.monzo.com/u/Mobecks1)\
**Post date:** [21 February 2023 11:08 UTC](https://community.monzo.com/t/card-won-t-add-to-apple-pay-even-after-pressing-verify-button/144509/1 "2023-02-21T11:08:20Z")

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Got a new phone and can’t verify card in Monzo. Every time I try it says “sorry about this. Something’s gone wrong, bu we’re not sure what. Please try again in a few minutes.” And I have been doing this for a few days and it won’t work. I deleted my card and closed the app and opened it again and it says the same thing? I also try to retrieve my card number when the card was added and got similar messages! What’s wrong? Why can’t I add my card to Apple Pay?

 ![image](https://global.discourse-cdn.com/monzo/original/3X/1/a/1acc6364be5d99a4f52c9ef2c575b0cc393987de.png)  
 ![image](https://global.discourse-cdn.com/monzo/original/3X/3/8/3889e07c0e08fd5f990327b1693c6e04e4f27505.jpeg)

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**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\
**Post date:** [21 February 2023 11:18 UTC](https://community.monzo.com/t/card-won-t-add-to-apple-pay-even-after-pressing-verify-button/144509/3 "2023-02-21T11:18:51Z")

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Try adding via Apple Wallet instead.

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**Author:** ![MikeSW2](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/mikesw2/32/2133_2.png) [@MikeSW2](https://community.monzo.com/u/MikeSW2)\
**Post date:** [5 April 2023 17:18 UTC](https://community.monzo.com/t/card-won-t-add-to-apple-pay-even-after-pressing-verify-button/144509/4 "2023-04-05T17:18:58Z")

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I finally got in by reinstalling the app, verifying my identity with a short video and then using the app to verify my card in the Apple Pay wallet. Only Monzo gave me this problem. Other cards were fine.

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**Author:** ![mtiw79](https://avatars.discourse-cdn.com/v4/letter/m/5f9b8f/32.png) [@mtiw79](https://community.monzo.com/u/mtiw79)\
**Post date:** [26 September 2023 13:21 UTC](https://community.monzo.com/t/card-won-t-add-to-apple-pay-even-after-pressing-verify-button/144509/5 "2023-09-26T13:21:02Z")

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Similar solution for me. Multiple reinstalls did nothing but started working again after these 3 actions (not sure which one made a difference!)

1. Reinstalled Monzo and ensured that “Authenticate with Face ID” was disabled
2. Opened Apple Wallet, clicked “+” and removed Monzo from “Previous Cards”
3. Account was locked so I had to verify my identity with a short video

I then added the card from the Apple Wallet app itself (rather than adding it via the Monzo app) and finally it worked.