After a game of 20 questions with what I’m assuming is a bot, it seems my initial top up was declined and so I just need to top up “in the usual way” according to support bot.
So, the app still asks me to register and I’ve no idea what the usual way is. Any ideas?
Are you able to access the in-app support? If so that will be the fastest way to sort out the problem - if not someone from :mondo: will help you on here.
Thanks, it was the chat where I had the game of 20 questions
“Have you got the card”
“Yes…”
“Did you top up?”
“Yes”
“How did you top up?”
“Through the app, it wouldn’t send me the card until I topped up would it?”
“Has the £100 left your account?”
“I’m not sure, it’s not yet on my bank statement (irony). Is that the problem?”
“Some banks decline the top up, sort that and top up in the usual way”
“What’s the usual way!!?”