Can't activate phone number

Help
1

Hi,

I recently redownloaded Monzo having used it years ago as a personal account, so I could set up a new account and use it for a side business. I wanted to have a completely clean account so I could see the total in and outflows of the business so I deleted my old account.

Going through the setup again, I am unable to verify my phone number (Something went wrong: sorry, we’re unable to verify your phone number, please try again), presumably because it has been used before. I don’t have another phone I can set this up on so am stuck.

I have emailed help@monzo 4 times now over the past 4 months without response and the phone line will not accept calls.

Does anybody know what I can do here?

Thank you

Ollie

2

Personal current accounts shouldn’t really be used for business purposes, they could close it down so maybe you’d be better trying coconut or another business option?

1 Like
3

If the individual is a sole trader then there is nothing to say they can not use a personal current account for their business.

In fact, it’s good practice to use a second personal current account in order to separate the business from the personal income and expenditure.

4

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I know there are loads who do use it but there have been 1 or 2 reports of accounts being closed because of it

1 Like
5

Define business.

My understanding of that was that it referred to Ltd Co.s requiring business accounts with business features.

Of course, if It’s a Monzo condition that sole traders can not have one of their personal current accounts then that is understood. But short sighted.

Legally, there’s nothing to prevent a sole trader (non Ltd Co.) from using a personal current account.

Anyway, we digress, it doesn’t help the OP with their query.

2 Likes
6

Make sure you are not phoning from a phone that withholds your number as those calls dont seem to go through

Emails are normally answered in a day or 2 so maybe try again?

7

Have you waited 30 days since deleting your account?

Or is it 7 days? I can’t remember which but you definitely have to wait a period before you can reopen.

8

30 days but he’s been emailing for 4 months

9

Hi all, thanks for the input so far. Yes I have tried multiple times over the past 4 months and no change. @Rat_au_van, not sure about witholding number, it’s a text with a code which comes through and I enter that

10

Sorry, I meant when you phone them you need to make sure your phone number isn’t withheld

11

Oh I see, thanks for the insight! i’ll try from my desk phone

12

It’s remarkable that you have emailed that multiple times over 4 months and not had a reply. Shameful really. Hope ya get it sorted