# Cant activate my mobile number

**URL:** <https://community.monzo.com/t/cant-activate-my-mobile-number/78115>\
**Category:** Help\
**Created:** [30 August 2019 09:32 UTC](https://community.monzo.com/t/cant-activate-my-mobile-number/78115 "2019-08-30T09:32:27Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![shakeit](https://avatars.discourse-cdn.com/v4/letter/s/5daacb/32.png) [@shakeit](https://community.monzo.com/u/shakeit)\
**Post date:** [30 August 2019 09:32 UTC](https://community.monzo.com/t/cant-activate-my-mobile-number/78115/1 "2019-08-30T09:32:28Z")

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I uninstalled the app by accident, reinstalled but wont verify my mobile number. tried many times. no reply in chat or by phone. And i need move money from a pot. what can i do?

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**Author:** ![walderston](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/walderston/32/955_2.png) [@walderston](https://community.monzo.com/u/walderston)\
**Post date:** [30 August 2019 09:33 UTC](https://community.monzo.com/t/cant-activate-my-mobile-number/78115/2 "2019-08-30T09:33:12Z")

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Sounds like you are trying to sign up rather than login. Double check your email address is correct

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**Author:** ![shakeit](https://avatars.discourse-cdn.com/v4/letter/s/5daacb/32.png) [@shakeit](https://community.monzo.com/u/shakeit)\
**Post date:** [30 August 2019 09:36 UTC](https://community.monzo.com/t/cant-activate-my-mobile-number/78115/3 "2019-08-30T09:36:49Z")

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It was the email address. Many thank’s for the quick response your a star.