# Cannot reorder card

**URL:** <https://community.monzo.com/t/cannot-reorder-card/111292>\
**Category:** Help\
**Created:** [3 January 2021 17:11 UTC](https://community.monzo.com/t/cannot-reorder-card/111292 "2021-01-03T17:11:53Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Sscott95](https://avatars.discourse-cdn.com/v4/letter/s/bc8723/32.png) [@Sscott95](https://community.monzo.com/u/Sscott95)\
**Post date:** [3 January 2021 17:11 UTC](https://community.monzo.com/t/cannot-reorder-card/111292/1 "2021-01-03T17:11:53Z")

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I ordered a card a while ago and haven’t received it. I am now unable to reorder a new one in the app. It only is allowing me the to activate the card but obviously i cannot as i dont have it

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**Author:** ![Anarchist](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/anarchist/32/27895_2.png) [@Anarchist](https://community.monzo.com/u/Anarchist)\
**Post date:** [3 January 2021 17:14 UTC](https://community.monzo.com/t/cannot-reorder-card/111292/2 "2021-01-03T17:14:26Z")

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What date does it say your card should have arrived by?

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**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\
**Post date:** [3 January 2021 17:17 UTC](https://community.monzo.com/t/cannot-reorder-card/111292/3 "2021-01-03T17:17:40Z")

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You cannot order a new one until a certain time has passed. With how busy it’s been over Christmas and the bank holidays, you’ll just have to wait until the card arrives or it lets you reorder.

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**Author:** ![Sscott95](https://avatars.discourse-cdn.com/v4/letter/s/bc8723/32.png) [@Sscott95](https://community.monzo.com/u/Sscott95)\
**Post date:** [11 January 2021 05:51 UTC](https://community.monzo.com/t/cannot-reorder-card/111292/4 "2021-01-11T05:51:23Z")

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I ordered it like may 2020, i didnt need to use it so i must have forgotten about it. So it should allow me to reorder by now but it isnt

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**Author:** ![Anarchist](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/anarchist/32/27895_2.png) [@Anarchist](https://community.monzo.com/u/Anarchist)\
**Post date:** [11 January 2021 08:05 UTC](https://community.monzo.com/t/cannot-reorder-card/111292/5 "2021-01-11T08:05:57Z")

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You’ll need to contact Monzo, then.