# Cannot log in to account **URL:** \ **Category:** Help\ **Created:** [6 April 2019 14:49 UTC](https://community.monzo.com/t/cannot-log-in-to-account/64400 "2019-04-06T14:49:35Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![anon39672065](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@anon39672065](https://community.monzo.com/u/anon39672065)\ **Post date:** [6 April 2019 14:49 UTC](https://community.monzo.com/t/cannot-log-in-to-account/64400/1 "2019-04-06T14:49:35Z")
Hi, I can not get into my account, give the correct email, monzon sends email back with the magic button to press, I press, it sends me to the app but then says use last sent email but I am. I have uninstalled and reinstalled but still nothing I am now stuck abroad with no way of seeing how much is in my account or any thing. any one able to help I have sent an email but nothing back so far ---
**Author:** ![swok1080](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/swok1080/32/24954_2.png) [@swok1080](https://community.monzo.com/u/swok1080)\ **Post date:** [6 April 2019 14:52 UTC](https://community.monzo.com/t/cannot-log-in-to-account/64400/2 "2019-04-06T14:52:20Z")
Hi, advice for this type of situation has been to delete all Magic Links in your inbox and then request a new one. ---
**Author:** ![anon95680666](https://avatars.discourse-cdn.com/v4/letter/a/e9a140/32.png) [@anon95680666](https://community.monzo.com/u/anon95680666)\ **Post date:** [6 April 2019 14:56 UTC](https://community.monzo.com/t/cannot-log-in-to-account/64400/3 "2019-04-06T14:56:04Z")
> [@Got new phone can't log into Monzo](https://community.monzo.com/t/got-new-phone-cant-log-into-monzo/7360/7): > > Hey Sam wave I think you may be receiving delayed login emails and therefore tapping on expired magic links. This sometimes happens, especially if your email address is a Yahoo or Btinternet one. Also, if your email client in your phone threads messages from the same sender, you may be tapping on a very old link without realizing it. All in all my suggestion is: Delete from your inbox all the login emails you’ve ever received. Request 1 (and only 1) new login email (make sure you enter th… ( the 9 digit code mentioned was when it was prepaid cards ) ---
**Author:** ![anon39672065](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@anon39672065](https://community.monzo.com/u/anon39672065)\ **Post date:** [6 April 2019 15:49 UTC](https://community.monzo.com/t/cannot-log-in-to-account/64400/4 "2019-04-06T15:49:50Z")
Hi thanks for advise, I have deleted all other magic buttons, still giving me the same. ---
**Author:** ![anon39672065](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@anon39672065](https://community.monzo.com/u/anon39672065)\ **Post date:** [6 April 2019 15:53 UTC](https://community.monzo.com/t/cannot-log-in-to-account/64400/5 "2019-04-06T15:53:39Z")
Hi, still no good looking at time scale and only done it once more, deleted everything, waited till now to try again but nothing, contacted [help@monzo.com](mailto:help@monzo.com) not been in contact yet. Thanks though to all the advise ---
**Author:** ![nexusmaniac](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/nexusmaniac/32/3193_2.png) [@nexusmaniac](https://community.monzo.com/u/nexusmaniac)\ **Post date:** [6 April 2019 15:55 UTC](https://community.monzo.com/t/cannot-log-in-to-account/64400/6 "2019-04-06T15:55:54Z")
[https://web.monzo.com/](https://web.monzo.com/) will be of some help to you if you’re keen to check your balance 🙂 It doesn’t sound like this is your problem but check your spam emails to ensure the latest monzo magic link hasn’t ended up in there by mistake 👌 Hopefully monzo will get back to you shortly and figure out what’s going on with your login attempts 🙌 ---
**Author:** ![anon39672065](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@anon39672065](https://community.monzo.com/u/anon39672065)\ **Post date:** [6 April 2019 18:12 UTC](https://community.monzo.com/t/cannot-log-in-to-account/64400/7 "2019-04-06T18:12:46Z")
Thanks managed to get and see balance, thanks for that. Hopefully will get in to account soon. ---
**Author:** ![AaronC](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/aaronc/32/40537_2.png) [@AaronC](https://community.monzo.com/u/AaronC)\ **Post date:** [10 April 2019 12:33 UTC](https://community.monzo.com/t/cannot-log-in-to-account/64400/8 "2019-04-10T12:33:49Z")
Hello! I’m so sorry to hear this 😞 Just to check, have you tried reinstalling your Monzo app? If not, please can you try that? 🙏 If that doesn’t work, please can you then try signing into your email through a web browser rather than using your email app? Thank you so much!