# Can I recover my PIN without doing a stupid selfie video?

**URL:** <https://community.monzo.com/t/can-i-recover-my-pin-without-doing-a-stupid-selfie-video/38789>\
**Category:** Help\
**Created:** [25 May 2018 21:30 UTC](https://community.monzo.com/t/can-i-recover-my-pin-without-doing-a-stupid-selfie-video/38789 "2018-05-25T21:30:44Z")\
**Posts on this page:** 1\
**Showing post:** 9

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**Author:** ![SC95](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/sc95/32/30201_2.png) [@SC95](https://community.monzo.com/u/SC95)\
**Post date:** [25 May 2018 21:50 UTC](https://community.monzo.com/t/can-i-recover-my-pin-without-doing-a-stupid-selfie-video/38789/9 "2018-05-25T21:50:31Z")

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For reference a Monzo staff member posted this in a reply to similar sort of question;

> [@Thoughts on PIN reminder process](https://community.monzo.com/t/thoughts-on-pin-reminder-process/38735/3):
>
> Hey Ross! Glad you and your partner are loving your accounts raised_hands In the vast majority of cases you’ll get your PIN within 10 minutes, although it’s often much quicker. You’ll need to submit a photo of your ID and a video (this is just in case someone has access to your phone and tries to recover your PIN - we need to make sure it’s you), but if you don’t have your ID, just give us a shout over chat from the Help tab and let us know; we can look at alternatives and make sure you ar…

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