# Can I recover my PIN without doing a stupid selfie video? **URL:** \ **Category:** Help\ **Created:** [25 May 2018 21:30 UTC](https://community.monzo.com/t/can-i-recover-my-pin-without-doing-a-stupid-selfie-video/38789 "2018-05-25T21:30:44Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![anon43941151](https://avatars.discourse-cdn.com/v4/letter/a/53a042/32.png) [@anon43941151](https://community.monzo.com/u/anon43941151)\ **Post date:** [25 May 2018 21:30 UTC](https://community.monzo.com/t/can-i-recover-my-pin-without-doing-a-stupid-selfie-video/38789/1 "2018-05-25T21:30:44Z")
Seriously, you can’t even just mouth the words now, you have to say them out loud. ---
**Author:** ![evangelskies](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/evangelskies/32/48755_2.png) [@evangelskies](https://community.monzo.com/u/evangelskies)\ **Post date:** [25 May 2018 21:32 UTC](https://community.monzo.com/t/can-i-recover-my-pin-without-doing-a-stupid-selfie-video/38789/3 "2018-05-25T21:32:43Z")
I had no idea you could just mouth the words before. That’s bizarre. What is the point of just mouthing it though? does it make it less embarrassing? A genuine question ---
**Author:** ![SC95](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/sc95/32/30201_2.png) [@SC95](https://community.monzo.com/u/SC95)\ **Post date:** [25 May 2018 21:33 UTC](https://community.monzo.com/t/can-i-recover-my-pin-without-doing-a-stupid-selfie-video/38789/4 "2018-05-25T21:33:06Z")
Get in touch with Monzo COps in-app chat they might help you without doing a selfie ---
**Author:** ![anon72173902](https://avatars.discourse-cdn.com/v4/letter/a/b38774/32.png) [@anon72173902](https://community.monzo.com/u/anon72173902)\ **Post date:** [25 May 2018 21:34 UTC](https://community.monzo.com/t/can-i-recover-my-pin-without-doing-a-stupid-selfie-video/38789/5 "2018-05-25T21:34:18Z")
Nevermind, I’m sure you you would do more then complain if someone just “mouth the words” to get your pin so they can steal your money. Jeez, everything Monzo do is to secure your account and money, if you don’t like it just keep your cash under the bed. ---
**Author:** ![anon43941151](https://avatars.discourse-cdn.com/v4/letter/a/53a042/32.png) [@anon43941151](https://community.monzo.com/u/anon43941151)\ **Post date:** [25 May 2018 21:39 UTC](https://community.monzo.com/t/can-i-recover-my-pin-without-doing-a-stupid-selfie-video/38789/6 "2018-05-25T21:39:18Z")
Well they’d need to mouth the words, look exactly like me, and also happen to have my driving license, so I wouldn’t be too concerned… ---
**Author:** ![anon72173902](https://avatars.discourse-cdn.com/v4/letter/a/b38774/32.png) [@anon72173902](https://community.monzo.com/u/anon72173902)\ **Post date:** [25 May 2018 21:43 UTC](https://community.monzo.com/t/can-i-recover-my-pin-without-doing-a-stupid-selfie-video/38789/7 "2018-05-25T21:43:24Z")
So if you’re not too concerned about that what is the issue about saying a few words to get your pin? You’d have to ask for your pin on the phone or in person to a high street bank… just easier this way. ---
**Author:** ![Andy1](https://avatars.discourse-cdn.com/v4/letter/a/a8b319/32.png) [@Andy1](https://community.monzo.com/u/Andy1)\ **Post date:** [25 May 2018 21:43 UTC](https://community.monzo.com/t/can-i-recover-my-pin-without-doing-a-stupid-selfie-video/38789/8 "2018-05-25T21:43:36Z")
I’ll admit doing a selfie video feels a little silly. But I’d much rather that than sit on hold on a phone line for 20 minutes, explain my request to an operator, then wait a couple of weeks for a new pin to arrive in the post. What method of pin reminder would you prefer? ---
**Author:** ![SC95](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/sc95/32/30201_2.png) [@SC95](https://community.monzo.com/u/SC95)\ **Post date:** [25 May 2018 21:50 UTC](https://community.monzo.com/t/can-i-recover-my-pin-without-doing-a-stupid-selfie-video/38789/9 "2018-05-25T21:50:31Z")
For reference a Monzo staff member posted this in a reply to similar sort of question; > [@Thoughts on PIN reminder process](https://community.monzo.com/t/thoughts-on-pin-reminder-process/38735/3): > > Hey Ross! Glad you and your partner are loving your accounts raised_hands In the vast majority of cases you’ll get your PIN within 10 minutes, although it’s often much quicker. You’ll need to submit a photo of your ID and a video (this is just in case someone has access to your phone and tries to recover your PIN - we need to make sure it’s you), but if you don’t have your ID, just give us a shout over chat from the Help tab and let us know; we can look at alternatives and make sure you ar… ---
**Author:** ![nanos](https://avatars.discourse-cdn.com/v4/letter/n/c89c15/32.png) [@nanos](https://community.monzo.com/u/nanos)\ **Post date:** [25 May 2018 21:57 UTC](https://community.monzo.com/t/can-i-recover-my-pin-without-doing-a-stupid-selfie-video/38789/10 "2018-05-25T21:57:07Z")
This. 100 times this. These sort of things need to be difficult! ---
**Author:** ![anon44204028](https://avatars.discourse-cdn.com/v4/letter/a/ed655f/32.png) [@anon44204028](https://community.monzo.com/u/anon44204028)\ **Post date:** [25 May 2018 22:28 UTC](https://community.monzo.com/t/can-i-recover-my-pin-without-doing-a-stupid-selfie-video/38789/12 "2018-05-25T22:28:13Z")
> [@Zenothemis](#): > > Have I missed something here? When I need to recover my pin I just use my thumb print, job done not all phones have a fingertip reader ---
**Author:** ![patrice58](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/patrice58/32/15708_2.png) [@patrice58](https://community.monzo.com/u/patrice58)\ **Post date:** [26 May 2018 01:02 UTC](https://community.monzo.com/t/can-i-recover-my-pin-without-doing-a-stupid-selfie-video/38789/13 "2018-05-26T01:02:57Z")
Huh? Are you using an iPhone? ---
**Author:** ![anon16712584](https://avatars.discourse-cdn.com/v4/letter/a/439d5e/32.png) [@anon16712584](https://community.monzo.com/u/anon16712584)\ **Post date:** [26 May 2018 04:21 UTC](https://community.monzo.com/t/can-i-recover-my-pin-without-doing-a-stupid-selfie-video/38789/14 "2018-05-26T04:21:51Z")
And the Android app doesn’t support payments with fingerprints yet (which is the system PIN recovery uses).