Button to add money to pot from main account doesn’t work

Help Bug Reports
1

If in pot is not enough money to make scheduled payment there is button add money from main account and exact amount to add. This function doesn’t work button is doing nothing

Set up pot and virtual card, attach subscription to virtual card, remove money from pot to prompt message there is not enough money, there appears button with value to add from main account For me it doesn’t work
OS: iOS 18
**Device: iPhone 15 pro
**App version current one in store

Screenshots:

2

Having the same issue. Noticed it last week and it’s still not working today.

3

Issue: Add money to pot is not working

Details to reproduce: tap into pot, tap on left to pay, tap “add £x to …” Next screen is as per screenshot below, never shows the ability to complete the usual steps.
OS: Android
Device: Oppo Find X5 Pro
App Version: 5.92.0

Screenshots:

1000021520
10000215201079×2292 100 KB

4

Try this too:

  • Uninstall the :monzo: app
  • Restart your device (important)
  • Download/install the :monzo: app
  • Login & retry to confirm if the issue still occurs or not
5

@AlanDoe

6

Issue still occurs after trying the steps above.

7

Are you able to try the Monzo app on a different device (Android or iOS) temporarily?

This will eliminate your device, or not, and help further pin down where the fault is occurring.

8

Also not working for my husband and myself

9

Different device, brand new, never been installed before, exact same symptoms.

10

Version 5.93.0 still has the same bug

11

Then it can only be:

  • the connection to the Monzo servers on your side - when you tried the second device, was it routing through the same Wireless AP/Router as the first device, using the same internet connection (same ISP, possibly with VPN or filtering applied?) If so, try a different access method: switch off WiFi on the device and access the internet via mobile data & retry

  • a problem with your account at the Monzo side - contact Monzo with the details

12

No VPN this side.
Different internet connection, same problem.
A problem with my account? Along with the other users who report the same?

I think this is a bug, plain and simple.

13

It’s certainly an issue affecting a number of people. But not all.

I recommend contacting Monzo so they know you (possibly in a addition to many others) have the issue.

There’s not much else to try here on the forum. The steps taken have already eliminated the common causes - app data corruption and human error.

14

There appears to be no way to directly contact Monzo about this issue which is why I’m here.

15
  • From the :monzo: home screen, tap on ‘Help’ (bottom-right)
  • In the search bar at the top of the help screen, type ‘Contact support’
  • Tap on the search result ‘Contacting support’
  • Tap on ’ Tap here to get started’ to start a support chat with Monzo directly
16

hmmm, interesting, thank you.
Strange how this isn’t a quick link, nor is it suggested when you enter the problem statement in the “how can we help you… Box”

17

Long story, years in the making. It used to be an obvious button, then - probably due to an insane number of help requests - Monzo pulled a
200w (1)

18

I get it, however if I’m going to go to the effort to enter my problem statement into the “how can I help you” box, it would be nice if signposting to the community was augmented by a contact support button instead/if still need help.

19

You’ve done the same thing. Type it out to support and they’ll “pass it on” and you’ll hear nothing else.

20

Hey everyone :wave:

Thanks for the heads up on this, we identified the issue and you should be able to use Left to Pay correctly after you close and reopen your app.

Sorry for any confusion :hot_coral_heart:

3 Likes