Burndown chart issue

(Alex Sherwood) #13

Here’s the changes that will be made to the Pulse Graph when the current accounts launch & Hugo’s explanation for it always being displayed -

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#14

We can understand what they want to display (next salary, direct debits, standing orders, overdraft charges and to scroll through the feed without losing visibility of total balance) but what if customers don’t want to see their next salary, direct debits, standing orders, overdraft charges or scroll through the feed without losing visibility of their total balance??? Particularly on phone models with smaller screens.

@hugo without losing the ability to display this info, how about the possibility to be able to toggle it on or off so those of us who don’t want this info permanently on display can switch it off?

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(Alex Sherwood) #15

I’ll let Hugo answer this but in the meantime, it’s worth thinking about the implications of adding settings too -

I’m not sure how valuable being able to see 8 transactions rather than 4 in the feed is, as they’re usually unrelated?

Also, even for users who don’t get their salary paid in or want to see direct debits, the graph still has lots of useful functionality - it’s the quickest way to scroll to transactions, between the same date in different months & the only way to see the total that you’ve spent each day…

So as an example, user’s might end up hiding the graph, before they have a chance to realise that, that functionality’s there.

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#16

With some smaller screens 7cm high and other larger screens 15cm high it has a real impact on the users with some phone models

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(Alex Sherwood) #17

I’d be interested to see a screenshot of how that looks & to hear what the impact is.

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(Eve) #18

To be honest I don’t use it to scroll quickly since it’s more intuitive to scroll down rather than scroll to the side (one of my initial questions last year on monzo was how to access targets monthly and I didn’t figure out that you could just swipe between months) Plus you have a whole bunch of transactions in a month so if I want to check something I spent 3 days ago for example, I can’t use that function either.

I don’t have any recurring transactions that links to monzo/ get any salary paid in, so seeing the same date on different months doesn’t really serve a purpose for me. I prefer to top up only when I need it so I save interest in my Santander acc.

The total spent per day is useful for me since I have a separate app that I use to keep track of my transactions across banks/wallets, but I would prefer additional info for this if you were on a trip for example- the total spent per day and your remaining balance could be listed in the foreign currency alongside the one in £. I think it’s been brought up in the past before
Edit: here (Foreign Exchange Rate and Balance When In Other Countries)

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#19

I’d be interested in this too. I can only assume an iPhone 6/s/7 Plus is classed as a ‘phablet’ so I guess that’s why I don’t really see the problem.

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#20

I have emailed a screenprint to Alex from my other phone as when I tried emailing it to Discourse it wouldn’t let me as I was sending it from another email address :angry:

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(Alex Sherwood) #21

Here’s @anon44204028’s screenshot

And I can see that that’s not great. So I guess the question is, what proportion of iOS users have this smaller screen size? Monzo will already have the data for this but I’m curious to get some sense so…

Which model of iPhone do you have (if you have more than one, choose the one that you use Monzo on most often)?

According to this diagram the 4S & 5 models have the ‘too small’ screen size.

  • iPhone 4S or 5
  • iPhone 4S or 5 but plan to upgrade within 3 months
  • iPhone 6 or newer

0 voters

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Pin specific transactions/ items to top of feed
#22

Hopefully with Android more people will have larger screens and it will be less of a problem on that system

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(Colin Robinson) #23

I’ve got the 5S so I’m also in the small screen category.

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(I Can't Wait Till Tuesday, Scrap The Graph Day!!!!) #24

iPhone 4S

iPhone 6

I have an iPhone 5 but that is on iOS 8 so won’t work but yeah a lot of space is taken up.

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(Alex Sherwood) #25

I did check & it looks like iOS 9 is available for the 4S & above, is that not correct?

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(I Can't Wait Till Tuesday, Scrap The Graph Day!!!!) #26

Yeah, my 4S is on iOS 9

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#27

my iPhone 4S (single SIM UK model MD235B/A) runs iOS ver 9.3.5

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(Eve) #28

It doesn’t look that bad if you have multiple transactions in a day but sometimes I just have one transaction a day and it gets broken up by the dates even more. My friend uses a iPhone 6 SE (same size as the 4/5) so the graph is an inconvenience for her too

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(Hugo Cornejo) #29

Thanks a lot for flagging this, it really helps.

I’m pretty sure we’ll adjust things around the pulse at some point. I don’t think we need to let you “turn it off”, what we need to do is to improve the design so it works better on small screens and gives you enough value so you don’t feel we’re wasting that real estate. Not sure when we’ll do it but I promise we’re aware of some of the issues and we’ll improve it :slight_smile:

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Pulse - Poll
#30

I never really look at the chart as it isn’t something I need as I don’t get close to £0 in my account. I would like a way to hide it or turn it off because otherwise it’s just a huge chart at the top of my screen I’ll never use

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(Alex Sherwood) #31

There’s quite a few other reasons to use the graph which have been mentioned earlier in this post but even if it’s not helpful now, hopefully the upcoming updates will be?

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#32

I mean the whole seeing when direct debits go out and when my salary is going to come in are nice but I already know all of that so it isn’t actually adding anything to my experience. I have honestly never thought to look at the chart because it’s much easier to just scroll down through my transactions. I know it’ll be useful for others but it wont add anything to the experience for me when the current accounts come out

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