# Bug with retrieving pin in iOS app **URL:** \ **Category:** Help\ **Created:** [18 November 2017 14:58 UTC](https://community.monzo.com/t/bug-with-retrieving-pin-in-ios-app/27748 "2017-11-18T14:58:12Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![danny\_felipe](https://avatars.discourse-cdn.com/v4/letter/d/258eb7/32.png) [@danny\_felipe](https://community.monzo.com/u/danny_felipe)\ **Post date:** [18 November 2017 14:58 UTC](https://community.monzo.com/t/bug-with-retrieving-pin-in-ios-app/27748/1 "2017-11-18T14:58:12Z")
Have just tried to retrieve my pin from the iOS app (running the latest app, on the CA) and had a really poor user experience. App crashed, then when I reopened it asked me to re verify touch ID (which I had done a few days ago). Thankfully had an old text which had the pin, but this is a crucial part of the app, so wanted to flag ---
**Author:** ![anon93718513](https://avatars.discourse-cdn.com/v4/letter/a/d78d45/32.png) [@anon93718513](https://community.monzo.com/u/anon93718513)\ **Post date:** [18 November 2017 15:00 UTC](https://community.monzo.com/t/bug-with-retrieving-pin-in-ios-app/27748/2 "2017-11-18T15:00:53Z")
Hey @danny_felipe! That doesn’t sound right ☹ I suggest you jump into a chat with COPs to let them know about this! You can also email them at [help@monzo.com](mailto:help@monzo.com) In future, if you ever have an issue like this you can always email or start a chat and COPs will be able to reset your pin that way for you. Hope that helps! 🙂 ---
**Author:** ![system](https://global.discourse-cdn.com/monzo/original/3X/a/e/aedf2f7852aef6ffcd99f29eac49128cfbd2ecc3.svg) [@system](https://community.monzo.com/u/system)\ **Post date:** [17 May 2018 15:16 UTC](https://community.monzo.com/t/bug-with-retrieving-pin-in-ios-app/27748/3 "2018-05-17T15:16:28Z")
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