# Black screen Face ID Login issues **URL:** \ **Category:** Help\ **Created:** [4 November 2017 10:38 UTC](https://community.monzo.com/t/black-screen-face-id-login-issues/26731 "2017-11-04T10:38:51Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![AnthonyPhilip](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/anthonyphilip/32/90033_2.png) [@AnthonyPhilip](https://community.monzo.com/u/AnthonyPhilip)\ **Post date:** [4 November 2017 10:38 UTC](https://community.monzo.com/t/black-screen-face-id-login-issues/26731/1 "2017-11-04T10:38:51Z")
![272EA514-AD1D-44A8-8A3B-E652A1D89073](https://cdck-file-uploads-global.s3.dualstack.us-west-2.amazonaws.com/monzo/original/2X/a/af8dd0939f321019377ce705dfb88d05de223829.jpg) Anyone experiencing a Black screen trying to log in to Monzo Blue App Current account with FaceID? After authenticating my face successfuly, it glitches out. Force quitted the app a few times and no success. Probably a simple bug fix. ---
**Author:** ![DaveTMG](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davetmg/32/53594_2.png) [@DaveTMG](https://community.monzo.com/u/DaveTMG)\ **Post date:** [4 November 2017 10:39 UTC](https://community.monzo.com/t/black-screen-face-id-login-issues/26731/2 "2017-11-04T10:39:55Z")
Worst ‘I’ve got an iphone-X’ thread eva! 😁 ---
**Author:** ![anon72173902](https://avatars.discourse-cdn.com/v4/letter/a/b38774/32.png) [@anon72173902](https://community.monzo.com/u/anon72173902)\ **Post date:** [4 November 2017 17:24 UTC](https://community.monzo.com/t/black-screen-face-id-login-issues/26731/3 "2017-11-04T17:24:03Z")
🤣 ---
**Author:** ![anon23935806](https://avatars.discourse-cdn.com/v4/letter/a/58f4c7/32.png) [@anon23935806](https://community.monzo.com/u/anon23935806)\ **Post date:** [4 November 2017 17:47 UTC](https://community.monzo.com/t/black-screen-face-id-login-issues/26731/4 "2017-11-04T17:47:16Z")
That has got to be the ugliest status bar ever. The signal icons naturally start from small to tall so it would make sense to put them at the left… but no, some idiot thought the opposite. ---
**Author:** ![anon72173902](https://avatars.discourse-cdn.com/v4/letter/a/b38774/32.png) [@anon72173902](https://community.monzo.com/u/anon72173902)\ **Post date:** [4 November 2017 17:51 UTC](https://community.monzo.com/t/black-screen-face-id-login-issues/26731/5 "2017-11-04T17:51:07Z")
Just put them back on the left and clock on the right… ---
**Author:** ![anon23935806](https://avatars.discourse-cdn.com/v4/letter/a/58f4c7/32.png) [@anon23935806](https://community.monzo.com/u/anon23935806)\ **Post date:** [4 November 2017 17:52 UTC](https://community.monzo.com/t/black-screen-face-id-login-issues/26731/6 "2017-11-04T17:52:30Z")
Can you do that? 20chars ---
**Author:** ![anon72173902](https://avatars.discourse-cdn.com/v4/letter/a/b38774/32.png) [@anon72173902](https://community.monzo.com/u/anon72173902)\ **Post date:** [4 November 2017 17:53 UTC](https://community.monzo.com/t/black-screen-face-id-login-issues/26731/7 "2017-11-04T17:53:01Z")
Not sure but I meant able should just do it. ---
**Author:** ![anon23935806](https://avatars.discourse-cdn.com/v4/letter/a/58f4c7/32.png) [@anon23935806](https://community.monzo.com/u/anon23935806)\ **Post date:** [4 November 2017 17:55 UTC](https://community.monzo.com/t/black-screen-face-id-login-issues/26731/8 "2017-11-04T17:55:31Z")
I hope you can change it because at the moment it looks awful IMO. ---
**Author:** ![Frankiejr](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/frankiejr/32/20802_2.png) [@Frankiejr](https://community.monzo.com/u/Frankiejr)\ **Post date:** [4 November 2017 19:24 UTC](https://community.monzo.com/t/black-screen-face-id-login-issues/26731/9 "2017-11-04T19:24:31Z")
I think it changes dynamically depending on what it’s truing to display in the ‘ears’. I think sometimes it is on the left.