# Be part of our cashback pilot šŸŽ‰ **URL:** \ **Category:** News & Updates\ **Created:** [12 June 2023 11:20 UTC](https://community.monzo.com/t/be-part-of-our-cashback-pilot/148816 "2023-06-12T11:20:24Z")\ **Posts on this page:** 20\ **Page:** 33
**Author:** ![Benayoun](https://avatars.discourse-cdn.com/v4/letter/b/3da27b/32.png) [@Benayoun](https://community.monzo.com/u/Benayoun)\ **Post date:** [4 July 2023 11:11 UTC](https://community.monzo.com/t/be-part-of-our-cashback-pilot/148816/808 "2023-07-04T11:11:24Z")
You wonā€™t get a default registered for missing one payment - defaults are 6 or more consecutive missed payments ---
**Author:** ![dinosm](https://avatars.discourse-cdn.com/v4/letter/d/71c47a/32.png) [@dinosm](https://community.monzo.com/u/dinosm)\ **Post date:** [4 July 2023 11:15 UTC](https://community.monzo.com/t/be-part-of-our-cashback-pilot/148816/809 "2023-07-04T11:15:58Z")
> [@Carlo1460](#): > > donā€™t have all your eggs in the same basket Aside of any discussions of whether we support Monzo or not, or whether we agree with banksā€™ practices to lock accounts etc, this is the best advice: always have more than one bank account (and if possible more than one credit card) with some money in all accounts in case one bank decides to lock your account, so you can have spending money while sorting it out. > [@tomerlandsen](#): > > Iā€™d really appreciate if the cashback team could have a look into what happens when cashback fails because itā€™s credited into a frozen account. Unless I am missing something, how is it possible that cashback would be credited into a frozen account? If the account is frozen, you canā€™t use the card to make any transactions, so how would you be getting cashback? ---
**Author:** ![tomerlandsen](https://avatars.discourse-cdn.com/v4/letter/t/e47774/32.png) [@tomerlandsen](https://community.monzo.com/u/tomerlandsen)\ **Post date:** [4 July 2023 12:36 UTC](https://community.monzo.com/t/be-part-of-our-cashback-pilot/148816/810 "2023-07-04T12:36:56Z")
> Blockquote Itā€™s hard to believe what you say when itā€™s so far fetched. You donā€™t have to and shouldnā€™t explain it all, but when you say you used your card and that meant your account was locked for days, I fully expect your nose to start to grow. I really donā€™t appreciate being accused of lying. The cashback is a separate issue (and the one I want solved on this thread) - these are transactions I made days ago (before my accounts were frozen), and I manually submitted requests through the help section to have these reviewed as I should have received cashback and didnā€™t. I received a notification saying theyā€™d been reviewed and cashback had been credited to my account, but this happened whilst my account was frozen and this is what Iā€™m asking the cashback team to look into. And since you think Iā€™m lying, please see [my other thread](https://community.monzo.com/t/my-serious-concerns-regarding-monzo-and-the-financial-harm-theyve-caused-me-these-past-few-days/149793) Iā€™ve created about this issue complete with proof about the whole incident. Please think twice in the future before accusing someone of lying - itā€™s been an extremely tough and stressful couple of days as it is without being called a liar. ---
**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\ **Post date:** [4 July 2023 12:49 UTC](https://community.monzo.com/t/be-part-of-our-cashback-pilot/148816/811 "2023-07-04T12:49:03Z")
> [@tomerlandsen](#): > > The cashback is a separate issue (and the one I want solved on this thread) This isnā€™t a support forum. Your best bet is to follow the advice posted. > [@iankent](#): > > **Customer support** > > Sorry for any issues youā€™re having getting things like merchant issues sorted through customer support - as youā€™ve already said, this is all super new and to an incredibly small audience, so while weā€™ve tried to make sure all of our customer support are aware of it, thereā€™s definitely some gaps here we need to work on. > > If youā€™ve opted in to receive cashback, the best way to get in touch with customer support about cashback is using the chat button on the ā€œCashback Explainedā€ help article - your chat will come through to cashback customer support who are all trained to help with cashback issues like these. ---
**Author:** ![AaronB1](https://avatars.discourse-cdn.com/v4/letter/a/4af34b/32.png) [@AaronB1](https://community.monzo.com/u/AaronB1)\ **Post date:** [4 July 2023 20:23 UTC](https://community.monzo.com/t/be-part-of-our-cashback-pilot/148816/812 "2023-07-04T20:23:31Z")
So Iā€™ve noticed all the cash back offers expire next week. Itā€™s not clear whether I have to select new offers or that will be the end of the trial. ---
**Author:** ![Carlo1460](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/carlo1460/32/122202_2.png) [@Carlo1460](https://community.monzo.com/u/Carlo1460)\ **Post date:** [4 July 2023 20:27 UTC](https://community.monzo.com/t/be-part-of-our-cashback-pilot/148816/813 "2023-07-04T20:27:41Z")
I hope itā€™s extended or a wider variety, havenā€™t hit the full Ā£20 as I donā€™t use monzo enough, but other half does (even if it is countered by travel cost to achieve Cashback). ---
**Author:** ![HoldenCarver](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/holdencarver/32/32425_2.png) [@HoldenCarver](https://community.monzo.com/u/HoldenCarver)\ **Post date:** [4 July 2023 20:29 UTC](https://community.monzo.com/t/be-part-of-our-cashback-pilot/148816/814 "2023-07-04T20:29:22Z")
Going back to the start of the trial in this topicā€¦ > [@shreya22](#): > > We are planning a wider launch at July 12, so post this date your cashback offers and limit would be reset šŸ™‚ ---
**Author:** ![sgruppetta](https://avatars.discourse-cdn.com/v4/letter/s/f08c70/32.png) [@sgruppetta](https://community.monzo.com/u/sgruppetta)\ **Post date:** [6 July 2023 08:25 UTC](https://community.monzo.com/t/be-part-of-our-cashback-pilot/148816/815 "2023-07-06T08:25:16Z")
Does anyone know when we expect cashbacks to hit mainstream accounts? Thanks. ---
**Author:** ![coffeemadman](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/coffeemadman/32/125134_2.png) [@coffeemadman](https://community.monzo.com/u/coffeemadman)\ **Post date:** [6 July 2023 08:30 UTC](https://community.monzo.com/t/be-part-of-our-cashback-pilot/148816/816 "2023-07-06T08:30:28Z")
July 12 it seems. It could be staggered though. Or not go ahead at all. ---
**Author:** ![dr\_necessiter](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/dr_necessiter/32/70913_2.png) [@dr\_necessiter](https://community.monzo.com/u/dr_necessiter)\ **Post date:** [6 July 2023 10:57 UTC](https://community.monzo.com/t/be-part-of-our-cashback-pilot/148816/817 "2023-07-06T10:57:00Z")
Hope to see this soon, as I would switch some (maybe all) my day to day spending back to Monzo from Chase. mrs\_speedyrite (who is on the trial) tells me it worked fine for her, although sheā€™s not the big/main spender here (which she ascribes to being a thrifty northern lassā€¦) ---
**Author:** ![davidwalton](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davidwalton/32/125295_2.png) [@davidwalton](https://community.monzo.com/u/davidwalton)\ **Post date:** [6 July 2023 11:32 UTC](https://community.monzo.com/t/be-part-of-our-cashback-pilot/148816/818 "2023-07-06T11:32:24Z")
A quick update - the offending transaction in my user-half of the Joint account has now had a Merchant data correction and the applicable cashback applied. Nice one Monzo šŸ‘ Iā€™ll check later with MrsW if the same has happened with her mistakenly-no-cashback-applied transaction. ---
**Author:** ![TheSamHolland](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/thesamholland/32/32550_2.png) [@TheSamHolland](https://community.monzo.com/u/TheSamHolland)\ **Post date:** [6 July 2023 13:46 UTC](https://community.monzo.com/t/be-part-of-our-cashback-pilot/148816/819 "2023-07-06T13:46:30Z")
Iā€™m still waiting for mine from nearly 2 weeks ago at Costa Coffee (came through with just the name of the town as the merchant) with support telling me itā€™s being looked into and the chat closing - slightly annoying, but hopefully it is being looked into šŸ¤·ā€ā™‚ļø On the whole, Iā€™ve had other cashback come through so it works overall, just these niggly bits that are likely to occur now and then. ---
**Author:** ![TheSamHolland](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/thesamholland/32/32550_2.png) [@TheSamHolland](https://community.monzo.com/u/TheSamHolland)\ **Post date:** [6 July 2023 16:01 UTC](https://community.monzo.com/t/be-part-of-our-cashback-pilot/148816/821 "2023-07-06T16:01:48Z")
I did indeed - first time the chat was closed asking me to rate the service so I responded to reopen the conversation, only to be told itā€™s being looked into and theyā€™ve been busy (thought there was only 150 of us trialling it?) with the chat being closed again unfortunately. ---
**Author:** ![Nishi](https://avatars.discourse-cdn.com/v4/letter/n/ad7895/32.png) [@Nishi](https://community.monzo.com/u/Nishi)\ **Post date:** [7 July 2023 09:27 UTC](https://community.monzo.com/t/be-part-of-our-cashback-pilot/148816/822 "2023-07-07T09:27:19Z")
Iā€™ve noticed that the cashback pot had updated behaviour which makes it act like a regular pot. You can select the exact amount to withdraw rather than the entirety of the pot. Iā€™ve already withdrawn so canā€™t check but I think there was an option to select the account/pot to withdraw to (it was defaulted to my current account). ---
**Author:** ![AlanDoe](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/alandoe/32/45031_2.png) [@AlanDoe](https://community.monzo.com/u/AlanDoe)\ **Post date:** [7 July 2023 09:40 UTC](https://community.monzo.com/t/be-part-of-our-cashback-pilot/148816/823 "2023-07-07T09:40:50Z")
Hey @TheSamHolland! Passing this on to the team to see if thereā€™s anything we can do šŸ™ ---
**Author:** ![TheSamHolland](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/thesamholland/32/32550_2.png) [@TheSamHolland](https://community.monzo.com/u/TheSamHolland)\ **Post date:** [7 July 2023 12:44 UTC](https://community.monzo.com/t/be-part-of-our-cashback-pilot/148816/824 "2023-07-07T12:44:56Z")
Cheers @AlanDoe - much appreciated šŸ‘ ---
**Author:** ![Chris\_R](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/chris_r/32/52490_2.png) [@Chris\_R](https://community.monzo.com/u/Chris_R)\ **Post date:** [7 July 2023 12:52 UTC](https://community.monzo.com/t/be-part-of-our-cashback-pilot/148816/825 "2023-07-07T12:52:04Z")
Iā€™ve just had my first fail a Morrisons that was a Nisa, but reports as something completely different to both. Reporting in-app now @AlanDoe I donā€™t think my query has been picked up by someone on support that knows about cashback despite going through the cashback explained article ---
**Author:** ![TheSamHolland](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/thesamholland/32/32550_2.png) [@TheSamHolland](https://community.monzo.com/u/TheSamHolland)\ **Post date:** [7 July 2023 16:58 UTC](https://community.monzo.com/t/be-part-of-our-cashback-pilot/148816/826 "2023-07-07T16:58:27Z")
All sorted with mine now @AlanDoe thanks for arranging to sort šŸ˜ ---
**Author:** ![Chris\_R](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/chris_r/32/52490_2.png) [@Chris\_R](https://community.monzo.com/u/Chris_R)\ **Post date:** [8 July 2023 10:53 UTC](https://community.monzo.com/t/be-part-of-our-cashback-pilot/148816/829 "2023-07-08T10:53:26Z")
> [@Chris\_R](#): > > @AlanDoe I donā€™t think my query has been picked up by someone on support that knows about cashback despite going through the cashback explained article Update, Iā€™ve now been through the Plus/Premier team and been escalated again. 3 agents so far have touched my query, and thatā€™s despite telling them to find/talk to you @AlanDoe or @iankent Best laid plans and allā€¦ šŸ˜‚ ---
**Author:** ![BristolMatt](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/bristolmatt/32/25258_2.png) [@BristolMatt](https://community.monzo.com/u/BristolMatt)\ **Post date:** [8 July 2023 12:09 UTC](https://community.monzo.com/t/be-part-of-our-cashback-pilot/148816/830 "2023-07-08T12:09:17Z")
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