# Barclays rejecting direct debit from new Monzo sort code **URL:** \ **Category:** Help\ **Created:** [28 February 2024 13:04 UTC](https://community.monzo.com/t/barclays-rejecting-direct-debit-from-new-monzo-sort-code/160583 "2024-02-28T13:04:34Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![gidon](https://avatars.discourse-cdn.com/v4/letter/g/278dde/32.png) [@gidon](https://community.monzo.com/u/gidon)\ **Post date:** [28 February 2024 13:04 UTC](https://community.monzo.com/t/barclays-rejecting-direct-debit-from-new-monzo-sort-code/160583/1 "2024-02-28T13:04:34Z")
Hi, I am new to Monzo so have a 04-00-03 sort code. I am trying to switch my Barclays mortage direct debit to come from my Monzo account but Barclays told me they only accept 04-00-04 sort codes from Monzo and there is nothing they can do about it. I have lodged a complaint with Barclays in the hopes they will update their system. Has anyone else encountered the same issue? ---
**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\ **Post date:** [28 February 2024 13:06 UTC](https://community.monzo.com/t/barclays-rejecting-direct-debit-from-new-monzo-sort-code/160583/2 "2024-02-28T13:06:43Z")
> **[Barclays promises Monzo workaround following broker complaint - Mortgage...](https://www.mortgagesolutions.co.uk/news/2023/03/09/barclays-promises-monzo-workaround-following-broker-complaint/)** > > A broker has expressed confusion that Barclays’ staff on live chat have said that it will not accept Monzo or other online banks as the source of direct debits, directly contradicting the bank’s policy. Nearly a year old! > [@Barclays chat](https://community.monzo.com/t/barclays-chat/52406/1826): > ---
**Author:** ![gidon](https://avatars.discourse-cdn.com/v4/letter/g/278dde/32.png) [@gidon](https://community.monzo.com/u/gidon)\ **Post date:** [28 February 2024 13:18 UTC](https://community.monzo.com/t/barclays-rejecting-direct-debit-from-new-monzo-sort-code/160583/3 "2024-02-28T13:18:50Z")
Yep I saw similar articles online and mentioned that in my complaint to Barclays. The article doesn’t say how it was resolved so hoping someone can share some more details. It’s strange they haven’t seemed to address the issue in all this time. ---
**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\ **Post date:** [28 February 2024 15:20 UTC](https://community.monzo.com/t/barclays-rejecting-direct-debit-from-new-monzo-sort-code/160583/5 "2024-02-28T15:20:48Z")
A painful and incredibly manual solution would be to open an account elsewhere, set up the DD and then CASS to Monzo. ---
**Author:** ![gidon](https://avatars.discourse-cdn.com/v4/letter/g/278dde/32.png) [@gidon](https://community.monzo.com/u/gidon)\ **Post date:** [28 February 2024 15:34 UTC](https://community.monzo.com/t/barclays-rejecting-direct-debit-from-new-monzo-sort-code/160583/7 "2024-02-28T15:34:40Z")
I did call them originally and the agent told me my best bet was to lodge a complaint because there was nothing he’s able to do until the relevant team resolved the underlying issue ---
**Author:** ![gidon](https://avatars.discourse-cdn.com/v4/letter/g/278dde/32.png) [@gidon](https://community.monzo.com/u/gidon)\ **Post date:** [28 February 2024 15:40 UTC](https://community.monzo.com/t/barclays-rejecting-direct-debit-from-new-monzo-sort-code/160583/8 "2024-02-28T15:40:42Z")
The Barclays website allowed me to switch and I received confirmation. But a month later and the direct debit was never set up ---
**Author:** ![SouthseaOne](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/southseaone/32/87138_2.png) [@SouthseaOne](https://community.monzo.com/u/SouthseaOne)\ **Post date:** [28 February 2024 16:03 UTC](https://community.monzo.com/t/barclays-rejecting-direct-debit-from-new-monzo-sort-code/160583/9 "2024-02-28T16:03:04Z")
Barclays enjoyed a, in my opinion surprising, decent reputation for technology on this forum a few years back, but my personal experiences have been that anything shiny is the very thinnest veneer over ancient systems that barely cope. I cannot even update my statement preferences as it won’t accept the existing email address I have on file even though that is read only during the process ---
**Author:** ![Carlo1460](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/carlo1460/32/122202_2.png) [@Carlo1460](https://community.monzo.com/u/Carlo1460)\ **Post date:** [29 February 2024 08:25 UTC](https://community.monzo.com/t/barclays-rejecting-direct-debit-from-new-monzo-sort-code/160583/11 "2024-02-29T08:25:17Z")
Barclays system was pretty good, nothing compared to monzo bizops though. ---
**Author:** ![gidon](https://avatars.discourse-cdn.com/v4/letter/g/278dde/32.png) [@gidon](https://community.monzo.com/u/gidon)\ **Post date:** [4 March 2024 11:45 UTC](https://community.monzo.com/t/barclays-rejecting-direct-debit-from-new-monzo-sort-code/160583/12 "2024-03-04T11:45:58Z")
Update: Barclays called me this morning and says they don’t know why the direct debit was failing and that all Monzo accounts are now recognised since February. They offered £75 as compensation for the inconvenience and said the direct debit should be confirmed tomorrow ---
**Author:** ![coffeemadman](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/coffeemadman/32/124177_2.png) [@coffeemadman](https://community.monzo.com/u/coffeemadman)\ **Post date:** [4 March 2024 11:51 UTC](https://community.monzo.com/t/barclays-rejecting-direct-debit-from-new-monzo-sort-code/160583/13 "2024-03-04T11:51:59Z")
To be fair my Barclaycard direct debit has never let me set one up with Monzo. Always get an error, my TSB account works fine 🤷🏻‍♂️ ---
**Author:** ![Carlo1460](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/carlo1460/32/122202_2.png) [@Carlo1460](https://community.monzo.com/u/Carlo1460)\ **Post date:** [4 March 2024 12:01 UTC](https://community.monzo.com/t/barclays-rejecting-direct-debit-from-new-monzo-sort-code/160583/14 "2024-03-04T12:01:19Z")
People use TSB? 🫠 ---
**Author:** ![coffeemadman](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/coffeemadman/32/124177_2.png) [@coffeemadman](https://community.monzo.com/u/coffeemadman)\ **Post date:** [4 March 2024 12:28 UTC](https://community.monzo.com/t/barclays-rejecting-direct-debit-from-new-monzo-sort-code/160583/15 "2024-03-04T12:28:16Z")
I use it for some things, but mostly cashback. I don’t mind them, the app works well, clean looking and I’ve never had issues with the few things I use it for. Had it since LloydsTSB and I was converted into TSB. Never had a problem.