Barclays Chat

Apple Pay wasn’t working around a year ago so that’s a new improvement.

Just really wish their app wasn’t so crap.

Notifications are quicker than Lloyds.

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I can speak from experience that it doesn’t work that way. I upgraded to Premier and didn’t get the black card. I ordered a replacement and it was still the blue one. When I questioned it in web chat I was told that it was subject to an additional check but it took me ages to get through to someone who knew how to do it. Seemed pretty straightforward once I got through to someone who knew what to do. Had to be done over the phone and I think there was a lengthy script they had to work through.

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Thanks, I won’t bother going down that road then. I could just speak to them or even pop into branch. I think I actually prefer the blue to the black but it would be nice to add to the collection.

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Try “a complete mess”.

Ever since I switched my Barclaycard to the Rewards one (must be over 18 months ago now), I stopped getting online statements. No statements in the app or on the web.

I contacted them about a year ago, they raised a ticket with IT support, and suggested I switch to paper statements in the meantime. I accepted. I never heard back and didn’t really put any time into chasing it.

Now I haven’t received a paper statement for 1-2 months, and I just got a letter in the post saying something along the lines of “we can’t reach you to tell you there’s a new statement, your email inbox may be full or your phone may be switched off”.

:exploding_head:

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This happened to me a few years ago when I had a Barclaycard - the problem with mine was I had multiple profiles. The solution is to go to branch and get them merged.

I found even if you updated your mobile number, email etc in the app it doesn’t update the Barclaycard.

The biggest pain was 2FA when I needed to approve a transaction on the app, it never worked. Had to use text message.

Not sure if the Barclays account I’ve just opened is going to have the same issues.

So it would seem that I have been issued a black card automatically after upgrading my existing account to Premier…

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Ooh. Let us know what arrives

I will do. I’ve added it to Apple Wallet already :man_shrugging:t2:

They are taking a little while in updating the image of the cards to the new ones. Maybe they were a trial before doing tweaks to the design?

I also have the exact same problem. I think I’ve had this one for as long as I can remember (I’ve held some sort of Barclaycard since before apps were a thing).

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It’s annoying isn’t it.

For mine the only solution was booking a branch visit and going with ID to get the profiles merged. I never bothered though.

Couldn’t they do it over the phone?

No they refused, even after I logged a complaint. (This was years ago).

They said I had 2 profiles, one with my middle name one without. Only ID in branch would fix it.

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Updated the app this morning, anyone else notice it’s a little bit quicker?

It’s a younger snail rather than an older snail.

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Can confirm this worked :joy:

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Don’t know if I’m late to the party but this was new for me too

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Let us know what card you get

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My Apple Pay shows the old style Premier debit card.

My physical card is 4 months old and so scratched it looks awful. Too shiny.

New icons on the product screen?

Can’t remember them looking the same.