Badges for Alpha, Beta and Investors


(Marta) #13

There’s no denying that Alpha/Beta users are tight community. However, allowing us to identify other alpha/beta user and doing ‘hollaaaaa’ doesn’t automatically lead to disrespect/annoyance with post-beta Monzo users.
I haven’t noticed this behaviour on forums (where Alpha/Beta badges are present), so why would it suddenly happen on larger scale and in environment where it’s visible to your friends?


(Hugo Cornejo) #14

Implementation detail :wink:

Just kidding, we’ll probably combine both into just one ALPHA + INVESTOR or show multiple badges.


(Rika Raybould) #15

I’m not sure about the extra badge on the profile picture in the card screen, I think that’s an unnecessary step to put it there.

The little tag in the profile screen looks great though! Just a tiny something for early users and investors. :heart:


(Jolin) #16

I don’t think it will lead to disrespect or massive arguments (though the discussion around the recent crowdfunding round is a counter-point to that :frowning:). But I do think a number of people would feel slightly annoyed/disappointed that they missed out and can’t be ‘special’, too.

After all, to a certain extent it’s just circumstance that allows some of us to be Alpha/Beta users. Someone who first hears about Monzo in November and signs up for an account won’t necessarily be any less of a dedicated user than any of us. They just happened not to hear about it earlier.

I just feel that it has the potential to generate a low-level negative feeling amongst some amount of future customers. Not deal-breaking, but also not great, especially as Monzo is so good at working to include everyone, and make everyone feel special! :wink:

To put it another way. A certain number of people seemed very disappointed not to be able to invest £10 recently. This wasn’t because of the potential financial upside, but because they wanted to ‘be a part of Monzo’. By creating a public status that no one new can obtain, it limits the ability to generate the inclusion and feeling like you’re fully a part of something, for future users.


(Marta) #17

Forum discussions are most heated and engaged, but also represent very small percentage of Monzo population. Outside of forums, mood is a lot calmer, including investing stuff.

I can see how it’s better to resign from something that can upset - even small percentage of - population over functionality that ‘maybe’ can make unknown number of people happier. However, wouldn’t butthurt effect (no disrespect, I’m including myself here) disperse over the time? I can make a test and ask @Christophorus if he’s still butthurt, but I might be taking an arrow to the knee now… :smiley: :joy: Or maybe it’s too soon?

So even though I would prefer to NOT make people sad, I’m slightly objecting because I don’t think it’s fair for all users. More volatile, but enclosed, forum behaviour (10k users where easily 50% or more is inactive) having an impact on 150k users (all monzo users up until now are alpha+beta and this number will grow prob until Current Account release).


(Hugo Cornejo) #18

Now that you mention it, look what my colleague Anthony have just received…


New Mastercard logo, haven't seen it in the wild yet
What We Know About the Current Accounts & Debit Cards / FAQ :bank: :credit_card: (open Wiki)
#19

I’m totally butthurt :smile:

I like the look of the label but I’m not keen on them being there.
It’s creating a further divide between those who were lucky and those who weren’t.


#20

Having had Investor on my Mondo prepaid card it is good to see that continue on the Monzo debit card


(Marta) #21

@Christophorus Ouch, I didn’t notice your badge earlier, thanks for completely ruining my case!

@jzw95 Not sure then, you might be right, but I still feel like significantly more users could be pleased than upset, which makes it hard to give up. People love badges and recognition.

@hugo You are teasing us a lot today, thanks. :smiley: So when can we have new debit cards*, hm? :smirk: Man action speaks louder than… design sneak previews.

*rhetorical question.


#22

It’s tongue in cheek :slight_smile:


#23

I all honesty, I’d take more pride in having a Beta badge and be more in awe :astonished:of an Alpha one than an investor one.

Then again, I would say that being one of the lucky :four_leaf_clover:few

As @Avishai says, this community is only a small fraction of the whole user base and, as divisive as things got at times on here during the crowdfunding, I’m not sure that’s an accurate reflection of the customer base as a whole.


(Mike) #24

Pretty sure those cards have my name on them :joy:


(Sacha) #25

Is there any way the ‘debit’ sign can be aligned to either show alongside either the Monzo or Mastercard signs? Seems a little crudely placed on the draft designs.


(Kieran McCann ) #26

Who doesn’t love to brag a little right? I love how the badges look and it would be amazing for these to be added to our accounts. I would hope that we could have multiple so for us that are beta testers and have also been able to invest can show off both our badges. :grin:


(Johnny Ellwood) #27

I’d happily display this badge of honour!


#28

Knowing Monzo I think there will be plenty of ways to get more badges or whatever in the future. Maybe going to a meetup, being in the TestFlight or Android betas, being a valued forum member.

I think it looks great and by putting it on a user’s public profile it might encourage others to get involved in the community.


(Not Theresa May) #29

Yes, yes, a hundred percent.
When monzo hits its million customer target it’ll be great to have a reminder that we were there from the start


(Tom ) #30

Yes I’d like this. Bragging all the way.

I’d like “User #164, Alpha, Investor” badges thanks. :rofl:


(Alex Mayo) #31

I think this just adds unnecessary clutter… I’m an investor and Beta participant but I don’t want other users to feel left out because of it. Currently I like the Monzo app because of how simple and clean it is. Having statistics about things other than your money doesn’t do much good other than make that person feel special, and others not so.


(Alex Sherwood) #32

I like this idea, each of these groups have made a contribution to Monzo’s success so far, even if that was just trying the cards out & this is another nice way to acknowledge that.

I guess the debit cards won’t have the alpha / beta labels on them so it’s good to have a more permanent record of the phase of the Monzo journey that I joined in.