# Asking Some Customers To Do Additional Identity Verification **URL:** \ **Category:** News & Updates\ **Created:** [13 June 2017 09:11 UTC](https://community.monzo.com/t/asking-some-customers-to-do-additional-identity-verification/10488 "2017-06-13T09:11:56Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![anon50039658](https://avatars.discourse-cdn.com/v4/letter/a/6de8d8/32.png) [@anon50039658](https://community.monzo.com/u/anon50039658)\ **Post date:** [13 June 2017 09:11 UTC](https://community.monzo.com/t/asking-some-customers-to-do-additional-identity-verification/10488/1 "2017-06-13T09:11:56Z")
> **[Asking Some Customers To Do Additional Identity Verification](https://monzo.com/blog/2017/06/13/identity-verification-upgrade/)** > > Due to new European money laundering regulations, we need to carry out additional identity verification on some customers ---
**Author:** ![Dunsford](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/dunsford/32/108858_2.png) [@Dunsford](https://community.monzo.com/u/Dunsford)\ **Post date:** [13 June 2017 09:33 UTC](https://community.monzo.com/t/asking-some-customers-to-do-additional-identity-verification/10488/2 "2017-06-13T09:33:16Z")
Is the Max Balance in that screen shot correct at £60k? ---
**Author:** ![\_Colin\_W](https://avatars.discourse-cdn.com/v4/letter/_/94ad74/32.png) [@\_Colin\_W](https://community.monzo.com/u/_Colin_W)\ **Post date:** [13 June 2017 09:38 UTC](https://community.monzo.com/t/asking-some-customers-to-do-additional-identity-verification/10488/3 "2017-06-13T09:38:40Z")
Maybe it’s correct if you are called M Launderer, T Financier, or A Tory (or all three). ---
**Author:** ![nathanvoller](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/nathanvoller/32/5289_2.png) [@nathanvoller](https://community.monzo.com/u/nathanvoller)\ **Post date:** [13 June 2017 09:39 UTC](https://community.monzo.com/t/asking-some-customers-to-do-additional-identity-verification/10488/4 "2017-06-13T09:39:25Z")
I’m going to guess it’s not. I’m on the enhanced identity verification and have a max balance of £10,000 ---
**Author:** ![Dunsford](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/dunsford/32/108858_2.png) [@Dunsford](https://community.monzo.com/u/Dunsford)\ **Post date:** [13 June 2017 09:44 UTC](https://community.monzo.com/t/asking-some-customers-to-do-additional-identity-verification/10488/5 "2017-06-13T09:44:36Z")
@nathanvoller Yeah, me too, that’s why I queried it 🙂 ---
**Author:** ![nathanvoller](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/nathanvoller/32/5289_2.png) [@nathanvoller](https://community.monzo.com/u/nathanvoller)\ **Post date:** [13 June 2017 09:50 UTC](https://community.monzo.com/t/asking-some-customers-to-do-additional-identity-verification/10488/7 "2017-06-13T09:50:56Z")
@Dunsford Must be a mistake then, or something to do with the upcoming current accounts perhaps? ---
**Author:** ![alexs](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/alexs/32/2443_2.png) [@alexs](https://community.monzo.com/u/alexs)\ **Post date:** [13 June 2017 09:52 UTC](https://community.monzo.com/t/asking-some-customers-to-do-additional-identity-verification/10488/8 "2017-06-13T09:52:40Z")
Perhaps we just got a preview of one of the limits for the current account there 👀 ---
**Author:** ![anon50039658](https://avatars.discourse-cdn.com/v4/letter/a/6de8d8/32.png) [@anon50039658](https://community.monzo.com/u/anon50039658)\ **Post date:** [13 June 2017 09:53 UTC](https://community.monzo.com/t/asking-some-customers-to-do-additional-identity-verification/10488/9 "2017-06-13T09:53:24Z")
Nope, it’s just the limits on our staging services are different to production 🙂 Sorry it’s not more sneaky! ---
**Author:** ![Azide](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/azide/32/29154_2.png) [@Azide](https://community.monzo.com/u/Azide)\ **Post date:** [19 June 2017 16:14 UTC](https://community.monzo.com/t/asking-some-customers-to-do-additional-identity-verification/10488/10 "2017-06-19T16:14:50Z")
Hi I just want to say thank you for how quick the verification process was for me. Once I’d done the quick video & photo of my ID it was just a couple of hours tops for it to come through. Nice to know I’m a real person at last…! ---
**Author:** ![alexs](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/alexs/32/2443_2.png) [@alexs](https://community.monzo.com/u/alexs)\ **Post date:** [3 July 2017 20:00 UTC](https://community.monzo.com/t/asking-some-customers-to-do-additional-identity-verification/10488/11 "2017-07-03T20:00:41Z")
A post was merged into an existing topic: [New Limits!](https://community.monzo.com/t/new-limits/7567)