App down? [Issue Resolved]

UK Monzo Chat
21

I used my card just now and the payment went through fine. I even received the push notification for the transaction. However, the app itself is still down when I try to open it.

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22

Which unsurprising. If the app is down I’d expect call volume to be a bit higher than normal.

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23

Anyone know if ATM withdrawals are working? The status page doesn’t have a separate category for them - are they card payments? (my card payments are failing as declined, but I can’t see why in the app now but probably down to the outage)

24

Hey all :waving_hand:
As you would’ve seen already:

After identifying some issues we instantly activated Monzo Stand-in - our fully independent backup bank.

As a result customers can still make payments with their card, withdraw cash, freeze their card, send and receive bank transfers and more.We are working on resolving this as soon as possible.

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25

I can’t send money’ or receive or withdraw from ATM either

26

It’s back up for me!

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27

Same, back to normality. Thanks Monzo Stand-in bank

28

yep all back up…ill see if it works in the pub tonight!

29

Stand by for media hysteria.

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30

Don’t worry the independent already has us covered :joy:

Conveniently when you click in they’ve since changed the title :eyes:

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31

Learning so much about Monzo stand in, a very interesting system to say the least

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32

Now back to business as usual?

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33

Yup

34

The blog is pretty interesting. Impressive how much effort goes on behind the scenes.

And then you get comments like this, the moment there’s a whiff of disruption…

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35

Would you be able to send me an email to daniel@monzo.com from the email on your account and I’ll take a look at this.

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36

You’re always going to have this on all sides when they go down or have issues. There’s plenty of Monzo people bashing Revolut, Revolut people bashing Monzo, Starling people bashing Monzo e.t.c.. It’s quite common when you have loads of platforms competing on a similar level especially fintechs

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37

Yeah I know, just found the level of outrage funny though. Despite Monzo, by the sounds of it, going above and beyond

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38

The compo crew are out in force :joy:

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39

The perils of only having one way to access your account…

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40

Have just sent you an email with the details. As I say no big deal as the payment has worked fine previously and they’ll retry in a few days but happy to share the info if it helps with any improvements in future.

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