# Anyone had any experience with 'Chargeback' Requests **URL:** \ **Category:** Monzo Chat\ **Created:** [8 November 2019 12:56 UTC](https://community.monzo.com/t/anyone-had-any-experience-with-chargeback-requests/84999 "2019-11-08T12:56:28Z")\ **Posts on this page:** 13\ **Page:** 2
**Author:** ![Ordog](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/ordog/32/22446_2.png) [@Ordog](https://community.monzo.com/u/Ordog)\ **Post date:** [18 February 2020 14:08 UTC](https://community.monzo.com/t/anyone-had-any-experience-with-chargeback-requests/84999/21 "2020-02-18T14:08:17Z")
As mentioned above, I’d just put what you’ve written here in a message back to Monzo. The post directly above the one you wrote is a successful chargeback so the system appears to work. Each case is obviously going to be unique, so you just need to find out why yours was rejected and I’m sure you can add some clarification if there has been a misunderstanding 🙂 ---
**Author:** ![niyazahmed2001](https://avatars.discourse-cdn.com/v4/letter/n/c67d28/32.png) [@niyazahmed2001](https://community.monzo.com/u/niyazahmed2001)\ **Post date:** [9 April 2020 00:53 UTC](https://community.monzo.com/t/anyone-had-any-experience-with-chargeback-requests/84999/22 "2020-04-09T00:53:14Z")
did your money come bank? ---
**Author:** ![Randomizer1234](https://avatars.discourse-cdn.com/v4/letter/r/94ad74/32.png) [@Randomizer1234](https://community.monzo.com/u/Randomizer1234)\ **Post date:** [9 April 2020 07:12 UTC](https://community.monzo.com/t/anyone-had-any-experience-with-chargeback-requests/84999/23 "2020-04-09T07:12:26Z")
Yes ---
**Author:** ![niyazahmed2001](https://avatars.discourse-cdn.com/v4/letter/n/c67d28/32.png) [@niyazahmed2001](https://community.monzo.com/u/niyazahmed2001)\ **Post date:** [9 April 2020 09:10 UTC](https://community.monzo.com/t/anyone-had-any-experience-with-chargeback-requests/84999/24 "2020-04-09T09:10:09Z")
How long did it take and was the process through messaging through the app? ---
**Author:** ![Randomizer1234](https://avatars.discourse-cdn.com/v4/letter/r/94ad74/32.png) [@Randomizer1234](https://community.monzo.com/u/Randomizer1234)\ **Post date:** [9 April 2020 09:21 UTC](https://community.monzo.com/t/anyone-had-any-experience-with-chargeback-requests/84999/25 "2020-04-09T09:21:28Z")
All covered in the comments above ---
**Author:** ![niyazahmed2001](https://avatars.discourse-cdn.com/v4/letter/n/c67d28/32.png) [@niyazahmed2001](https://community.monzo.com/u/niyazahmed2001)\ **Post date:** [9 April 2020 15:16 UTC](https://community.monzo.com/t/anyone-had-any-experience-with-chargeback-requests/84999/26 "2020-04-09T15:16:04Z")
They got back to me saying they couldn’t obtain the money back from the received bank. However specialists are still reviewing my case to see if I can be refunded under the internal scheme. You think there is any hope that I will be refunded? I have made a dispute to Action fraud too. ---
**Author:** ![TTJJ](https://avatars.discourse-cdn.com/v4/letter/t/5f8ce5/32.png) [@TTJJ](https://community.monzo.com/u/TTJJ)\ **Post date:** [9 April 2020 15:47 UTC](https://community.monzo.com/t/anyone-had-any-experience-with-chargeback-requests/84999/27 "2020-04-09T15:47:29Z")
Was it a bank transfer you made or a card transaction? A bank transfer is separate from the chargeback process. ---
**Author:** ![Anarchist](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/anarchist/32/27895_2.png) [@Anarchist](https://community.monzo.com/u/Anarchist)\ **Post date:** [9 April 2020 16:05 UTC](https://community.monzo.com/t/anyone-had-any-experience-with-chargeback-requests/84999/28 "2020-04-09T16:05:00Z")
> [@niyazahmed2001](#): > > specialists are still reviewing my case to see if I can be refunded under the internal scheme. You think there is any hope that I will be refunded? If they are trying, there’s hope. ---
**Author:** ![niyazahmed2001](https://avatars.discourse-cdn.com/v4/letter/n/c67d28/32.png) [@niyazahmed2001](https://community.monzo.com/u/niyazahmed2001)\ **Post date:** [9 April 2020 16:17 UTC](https://community.monzo.com/t/anyone-had-any-experience-with-chargeback-requests/84999/29 "2020-04-09T16:17:22Z")
Thanks I really hope so. During the outbreak too. It’s been really hard for me providing for my family. ---
**Author:** ![niyazahmed2001](https://avatars.discourse-cdn.com/v4/letter/n/c67d28/32.png) [@niyazahmed2001](https://community.monzo.com/u/niyazahmed2001)\ **Post date:** [9 April 2020 16:18 UTC](https://community.monzo.com/t/anyone-had-any-experience-with-chargeback-requests/84999/30 "2020-04-09T16:18:05Z")
It was a bank transfer. Is there anything I can do next? I’m still waiting for monzo to review after the receiving bank declined to sending the money back. ---
**Author:** ![TTJJ](https://avatars.discourse-cdn.com/v4/letter/t/5f8ce5/32.png) [@TTJJ](https://community.monzo.com/u/TTJJ)\ **Post date:** [10 April 2020 01:30 UTC](https://community.monzo.com/t/anyone-had-any-experience-with-chargeback-requests/84999/31 "2020-04-10T01:30:03Z")
That isn’t a chargeback and it’ll be up to Monzo themselves whether they decide to refund you out of their funds. Out of curiosity why did you make the payment? ---
**Author:** ![desu](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/desu/32/57996_2.png) [@desu](https://community.monzo.com/u/desu)\ **Post date:** [8 June 2020 19:58 UTC](https://community.monzo.com/t/anyone-had-any-experience-with-chargeback-requests/84999/32 "2020-06-08T19:58:45Z")
Just filed my first monzo chargeback after goods got delivered to the wrong address and aliexpress is unwilling to co operate. Got refused a refund using their dispute system so a chargeback is required. I’ll let you know how it goes. Best chargeback filing experience i’ve had compared to natwest. ---
**Author:** ![system](https://global.discourse-cdn.com/monzo/original/3X/a/e/aedf2f7852aef6ffcd99f29eac49128cfbd2ecc3.svg) [@system](https://community.monzo.com/u/system)\ **Post date:** [5 December 2020 20:12 UTC](https://community.monzo.com/t/anyone-had-any-experience-with-chargeback-requests/84999/33 "2020-12-05T20:12:59Z")
Closed on 5 December 2020 20:12 UTC This topic was automatically closed 180 days after the last reply. New replies are no longer allowed. [Previous page](https://community.monzo.com/t/anyone-had-any-experience-with-chargeback-requests/84999.md?page=1)