[Android] Old top-ups appearing wrong


(Kolok) #1

Issue: Old top-ups appearing as pure gym. (Read second post below also)

Details to reproduce: scroll back/search for a top-up
OS: Android 9
Device: pixel 3
**App Version:**2.28.1

Screenshots:

Seems like all my old top-ups have changed to pure gym limited , anyone else?

I know top-ups are off now, but the root cause might be affecting other things possibly.

Edit: bit weird but clearing app storage fixes it then swipe the app shut and reopen then search and it’s gone back to PureGym.


(Kolok) #2

So I was looking more and it seems like searching “pure gym/ pure /gym /gym ltd” will bring up every transaction I’ve ever done except direct debits and inbound /outbound transfers


(Chris Rimell) #3

I’ve had this before although I can’t remember what the merchant name was. I think I cleared the cached data on the app so that all the logo days reloaded


#4

I’ve noticed this. All my top ups and some overdraft notifications show up as “Virgin Money Credit Card”


(Kolok) #5

I did some searching on the forum and someone else said it’s when they have a direct debit going out soon and monzo show it at the top of the feed greyed out.

I have a pure gym one going out soon atm so makes sense.

Do you have Virgin direct debit ?


#6

Yes, I have a Virgin credit card with a payment going out in a few days so that makes sense. Well found!


#7

To confirm, my payment went out and the issue corrected itself. I spoke to one of the COps in-app and they said they’re aware of the glitch and someone is looking into it.