An update and a big ask!

Hi my name is maria stojkova and I last months lost my bank account my mum‘s card and I doesn’t know nothing about my card please can you help me with my card because I doesn’t I can’t do login so please can you help me how can I get back my my card because next Friday I need to get my payment from my works or it doesn’t have any card just discard ideas in this

<Edit: removed email address>

Hello @Mariastojkova12345 please email help@monzo.com for assistance.

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Just the way MasterCard, Visa, Maestro and American Express work. I don’t think we will ever see the ability to block specific merchants unless something drastic changes.

Hope I am wrong tho because that idea sounds dope.

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This should be possible as it is done with fleet cards and EBT cards in the US.

Fleet cards only allow fuel to
be bought for example.

I’d always thought the way both of those achieve it is by being on different card networks that either allow that kind of control, or simply aren’t linked to merchants that fleet operators or the EBT providing authorities don’t want their users to be spending at, and that the major card networks themselves couldn’t implement that. Still, if it could be implemented, merchant or category specific card and account/routing numbers would definitely get my attention.

EDIT: While I’m at it, one thing that I’d certainly like to see that would also really really be nice to have would be the ability to get a Maestro card for travels to continental Europe. Some banks and credit unions already offer Maestro if you tell them you want an “ATM only card” (counterintuitive, I know), so it’s not unusual to see, but pretty much all of the ones that do these days charge foreign transaction fees. Then again, I would expect this to happen for UK customers before we US customers see it, so I’m not holding my breath on this.

Very rarely. Occasional cash withdrawals, and I have virtual debit cards set up for a couple of subscriptions so that I can cancel them easily.

Amex, corporate expense card, debit card. I also use Privacy for virtual debit cards, and I have an Apple Card on my phone.

I don’t set fixed budgets as such, I use Mint to track spending and see where the money is going. I stick to my savings target by having part of my paycheck paid straight into a savings account.

UX!! I liked using the Monzo app in the UK, most of the financial apps in the US are fairly poor by comparison. In particular every spending tracker I’ve tried has been pretty bad, none of them are able to categorize transactions accurately.

Better points / travel perks than Amex Platinum.

I’m quite happy with credit cards for spending in the US. The killer feature for me would be to integrate a decent spending tracker (that links other accounts) with a current account, so I can track everything in a single place. I’d happily pay a fee for this.

@melody Hello fellow Philadelphian! Laughed at your use of jawn which only a few here might get. The Septa key card has been great, even though their system appears to use Windows 95 :joy: Wasn’t plans in place for them to eventually make use of the Mastercard feature with funds loaded to your travel wallet?

How often do I use my debit card?

Very rarely. With credit cards in America offering incentives for cashback and purchase protections, it just doesn’t make sense for me to use my debit card on purchases. For me, a debit card is almost exclusively used for physical cash withdraws at an ATM.

How many cards do you have in your wallet, and what are they?

Five or six if you include the card I have linked on my phone through Apple Pay.
Capital One and Chase credit cards. Debit card from the bank where my paycheck is deposited to. Transit cards. ID.

How do you budget your day-to-day spending and how often do you stick to that budget?

I know about how much I can spend in a week on my credit card and then pay it off through my personal bank account my work paycheck is attached to.

What excites you about Monzo?

The technology focus and their willingness to listen to the community. I have to be honest as a beta card holder though, that there is currently no incentive for me to use my Monzo card outside of the guise of being considered a disrupter to the traditional banking sector. I know of Monzo from friends in the UK, and features for American users and how we bank are just not there yet.

What would Monzo need to do to be the first card you pull out of your wallet when you go to pay at the store?

To be brutally honest, I don’t think that Monzo is going to be able to compete with the credit card incentives that Americans enjoy. The focus should be on being a better bank as contactless and electronic transfers become more common. I originally signed up for Monzo USA because I knew it was a common way my UK friends transferred money between each other. Direct bank transfers are more common in UK, while apps like Venmo are used here in the States. I was disappointed to learn that I couldn’t transfer money from my Monzo USA account to a Monzo UK friend.

An honest question here, but is budgeting help the only thing Monzo can realistically offer here in the States? I’d like to move more money into my Monzo account but for a company being touted as a tech disruptor, I’m failing to see a lot of the tech.

The questions:

How often do you use your debit card?
Only to withdraw cold hard cash - all purchases are made with a credit card (sorry).
How many cards do you have in your wallet, and what are they?
I use a slim plastic card wallet which contains one credit card (one on rotation of four) my debit card, my driving licence and my T card.
How do you budget your day-to-day spending and how often do you stick to that budget?
Mentally budget - rarely deviate from budget.
What excites you about Monzo?
Excited to see what products could be offered to disrupt the market. Very interested to see what Monzo can offer that can’t or won’t be easily replicated by the big boys.
What would Monzo need to do to be the first card you pull out of your wallet when you go to pay at the store?
Offer the same benefits as my selection of credit cards and impact my credit rating in the same way.

Do credit cards in the US have Direct Debit and standing order facilities? Budgeting and detailed merchant data?

There are more things to banking than credit so I think Monzo has a lot to offer you guys in the States.

I may be (again) looking at things simplistically, but I can see a place for Monzo in the US

From what I can gather, US citizens need a checking (current) account to have salary paid into.

Although they seem to use credit cards for most purchases, the credit card bill still needs to be paid
(Monzo direct debit)

They still meed access to cash
(Monzo ATM witdrawals)

Many US cards are still not contactless
(Monzo contactless payments)

They like budgeting tools
(Cue Monzo once again)

Admittedly, Monzo will never be able to compete with the rewards programmes offered in the US, but there is still a place for them.

Lack of interchange is a worry.

Well, in America you can set up direct debit with a bank account which is called ACH here. It’s pretty common to just authorize a company to debit your credit card though for reoccurring payments and receive benefits. For allowing it on car insurance with one company you can save 5%. For some credit cards specifically though, an example is auto pay for my cell phone bill each month. My credit card provides the benefit of insurance for my phone with two $600 claims a year. This is not something that a banking debit card would likely provide.

https://www.wellsfargo.com/credit-cards/features/cell-phone-protection/

Of course my credit card gives detailed information about the merchant. They don’t in the UK?

As I did mention though, budgeting seems to be the only benefit that’s being dangled as an offer. You could always link a credit card to a service like mint though.

Yes to the first and second, the third is changing (US card issuers are finally getting on board with contactless) and the fourth is unfortunately not unique to Monzo.

I also see a place for Monzo here in the US, but I’m not entirely sure it’s with the mainstream. I can see Monzo standing out by going after people who don’t already spend mostly on their credit cards. It’s not just people with bad credit; some people just don’t want credit cards because they think they’ll be tempted to spend beyond their means, there are small shops out there that refuse credit cards for spending below a certain amount (US regulations currently allow for minimum purchase amounts at shops for credit but not debit cards).

And there are ways to bring rewards to debit cards. Discover does it; if I spend on my debit card at a smaller shop that has a minimum for credit cards, I still earn 1% back in rewards. Venmo’s debit card offers 4-5% back at certain merchants, although this list varies. There’s also a local bank in my area that gives you a flat $0.10 back per debit card purchase.

And to add to that, a Monzo Plus US that brings the benefits of a premium credit card to a debit card/bank account certainly has its appeal as well.

Also, overdraft- bring UK-like overdraft pricing to the US and I can see people going for it too. $0.50-$1 a day for going negative with a small free buffer would be amazing compared to banks that charge $30+ a pop even if you went and paid it back the same day.

If people run their Debit card through as credit there is no interchange cap as it will be a MasterCard transaction rather than a Debit Tx.

I would say the merchant data is more detailed. For example I can see the Merchant Category Code.

Many people get paid by paper check, which they cash at a physical bank or check cashing service. Other employers pay employees on prepaid “payroll” cards.

99.99% of ATMs will charge you a fee to withdraw cash if not owned by your bank. Nearly All other online banks refund these fees as it is cheaper than operating their own ATM network. Monzo refuses to do this.

Contactless cards are not widely accepted.

I was really surprised in the UK there was a thing called a planned overdrafts. Going into an overdraft in the US is considered a very bad thing, and the bank essentially fines you for doing so. It absolutely destroys your credit rating. Overdraft in the UK seems like a method of extending revolving credit without being a credit card.

Well, this does exist in the US too, it’s just called an overdraft line of credit at most financial institutions. Applying for one is rather involved since it’s treated as any other line of credit and doesn’t just come with a checking account, and it still costs quite a bit to use (my overdraft line at BMO-Harris charges $10 per use and incurs 18% annual interest), but cheaper than the $30-40 that most banks charge for what is called “unarranged overdraft” in the UK…

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$10 per usage wow! plus interest

This thread has been really interesting :+1:

Learning about the differences between UK and US banking has been a real eye opener.

The fees versus rewards has been especially enlightening.

Others may not agree, but from what I can see, here in the UK, we get a much better deal from our banking system.

Maybe if Monzo could introduce some of the things us Brits have become so accustomed to with banking, maybe, just maybe, they can crack the American market :grin:

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I very rarely cary cash and I almost purely swipe for all my transactions so I feel like my debit card at least 5-6 times a day.

I have my main checking (Simple), a debit card from my back up bank (a local credit union) and credit cards from Chase.

The one future I love from Simple is how I can automate my expenses so that on payday money is automatically taken out and put into a sub account (so my available balance already counts for my bills). This is one the feature that I would like to see from Monzo before making the full jump.

Like others said, I love how innovation and customer focused wise Monzo is. Simple too me is slowly losing its customer focused touch and I feel like innovation/listening to what we want from a bank account has almost halted. This is why I’m lightly exploring other options!

I’d like to see a fresh and aesthetically designed Monzo card after beta is done! I’d hope to get a permanent card looking something like the Mozo logo with card numbers on the back. It maybe just me but I really like cards with numbers on the back!

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How often do you use your debit card?

Only for cash withdrawals at ATMs or as an emergency backup. I rarely am in either of those situations so I do not actually carry my debit cards with me.

How many cards do you have in your wallet, and what are they?

I carry two cards in my physical wallet, my American Express Gold card for everything and my Apple Card for a backup when American Express is not accepted. I carry the same cards in my Apple Wallet, plus my two debit cards (Simple Shared and Simple Personal).

How do you budget your day-to-day spending and how often do you stick to that budget?

My wife and I are devout YNAB users. Previously we used Simple Bank for budgeting but once we switched to primarily using credit cards, the Simple budgeting tools became useless to us. We love the envelope budgeting method so YNAB it is.

What excites you about Monzo?

A marketplace for competitive interest rates with savings accounts. I’ve seen a few screenshots of the competitive market for savings rates within the Monzo app in the UK. Currently we put our emergency fund and short term savings in our Simple Bank savings account. That garners roughly 1.9% APY. Would love to see some competition for that.

What would Monzo need to do to be the first card you pull out of your wallet when you go to pay at the store?

Rewards unfortunately. Right now our American Express Card rakes in roughly 8% APY on groceries, dining out, and travel. Since we spend a lot of money on groceries and dining out, it seems wasteful to leave money on the table.

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