I got Amex Pay on my Pixel instead of the add to Google Wallet option. I expect a legacy payment solution from before they supported Google Wallet?
Ah so an Android thing? It confused me as I initially thought they were ridding of anything other than Google Pay.
1 Like
I suspect so ā at least because in the Android app the āAmex Payā reference is in the same spot as the āAdd to Apple Payā button in the iOS app
Weāre safe on iOS anyway because Apple wonāt permit third party payment apps so Barclays and Co canāt pull a fast one
2 Likes
Android allows apps to develop and create their own contactless payments. So for example some banks allow to have the bank app open to tap to pay from that bank. Or even set as default something other than Google pay.
In the UK market in practice only Barclays and Amex have implemented that plus Samsung pay.
However Amex also supports Google Pay. And amex Google pay integration imho is much better as one can get Google pay notifications for all amex transactions including those done with the card and offline.
Removing confusing amex pay is nice. Plus there have been odd implementation issues some card machines would take physical contactless but not amex pay, and vice versa.
2 Likes
Just if anyone is going to pay using Monzo (or any Mastercard), there is currently some issue with those payments being reflected on your Amex account (but the funds leave your bank).
1 Like
one payment went through with my RBS MasterCard but the second one failed so used Pay with Bank Transfer instead
Over a day later and still nothing! Others have had the issue too.
Weirdly it debited from Monzo, now appears as a credit, and another debited amount today. 
Edit: Amex arenāt being a huge amount of helpā¦
Essentially Amex have said ācheck with Monzoā as they see it as a Monzo/bank issue. Will have to see if Monzo are awareā¦
1 Like
Minor quirk I just discovered. Most banks have a total showing you the current amount due on the card based on the last statement. With AMEX, they donāt seem to account for refunds in this. So I had a Ā£69.99 refund a few weeks ago, and then cleared the remaining balance off in full today, however the statement page and homepage both show the refunded amount as still outstanding.
I checked with them and they said itās fine as the card has been cleared (which youād obviously expect), but itās not the best UX. It doesnāt help that itās displayed so prominently and specifically says ābalance dueā, with most other banking apps the amount due on the previous statement is much smaller or hidden somewhere. Can understand a refund not counting as making the minimum payment, but would have thought they could update the total due.
If you made the Ā£69.99 payment before your statement date and then received the refund after your statement was generated, then you need to pay the additional Ā£69.99 balance and then get the credit balance refunded to you.
Interest will be chargeable on that Ā£69.99 if you donāt pay off your full statement balance.
3 Likes
Hm, theyāve told me twice that itās all clear and thereās nothing to worry about, but Iāll have to check again nowā¦
2 Likes
Would it not have a minus in front of it if you owed them?
1 Like
AMEX do have a habit of giving people the wrong information. Hereās a recent case from this forum:
1 Like
Hm, I mean it makes sense if thatās how they do it, but live chat has just come back and very specifically said there will be no interest charged on the account, which is what I asked about. So I think Iāll leave it to test that theory, and then Iāll have every right to ask for a refund if there is any interest.
I asked them to confirm again, and they said I can be 100% sure there will not be. So I now have 4 assurances. Saying that I still donāt trust it so I will report back how this goes when I get the next statement 
5 Likes
They record calls and chats are stored so if they gave you these assurances they canāt wriggle out of them.
3 Likes
Amex gold changes were to happen on 12 oct, maybe still will but aināt seen it mentioned in months, even an article on Amex website seems to have disappeared. Was to be more changes announced in time.
1 Like
One of original articles from summer.
2 Likes
I think weāll have to see if anything happens tomorrow. Iāve been emailed about the changes shortly after the public announcement so theyāve done what they had to. Maybe it wonāt happen but I think there wouldāve been an announcement to say so
1 Like
Yes Iād say it will happen in next few days (the points added if due etc), just thought when they mentioned more to come, we would have heard something else by now. Iām hankering after a gold metal card Incase your wondering, not fussed on a few extra points here or there, i want metal.
1 Like
Iād love metal too, but canāt see it happening. At the time they said we wonāt get it even though now would be the best time Iād ever
If thereās no gold metal card Iām cancelling early and signing up again when they have metal
2 Likes