Amex (American Express) Discussion & Feedback

Amex balance down for anyone else, or just me?

Edit: working again

If one cancels / downgrades from Gold or Platinum, does Priority Pass get cancelled immediately? I downgraded from Plat to the free card a few months ago, and I know that I get to keep my hotel statuses until the end of the membership year.

I thought PP gets cancelled instantly, but when I log into the app, it shows as membership expiring January 2026ā€¦ I am travelling next month unexpectedly, and would welcome lounge access. Do I try?

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Be the guinea pig and report back :wink:

Isnā€™t the PP linked to the actual Gold or Platinum card, so I wonder when you go to scan the PP QR code computer will say no.

Could well be.

Iā€™m being told I canā€™t upgrade to Gold for a year and I donā€™t want to do a fresh application while my mortgage goes through. I could re-upgrade to Plat but that feels excessive.

But then I have to sit in the airport like a commoner.

Anyone ever used ā€œplan itā€?

Not when you have to pay for it, no.

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Too expensive

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Nah ā€¦ Flex is free for 3 months, so just use that instead! :slight_smile:

Looks like Amex are changing their travel insurance provider from AXA to Europ Assistance from 1 Jan 2025.

Saw it in the app, never heard of them before.

Trustpilot reviews seem a bit ehh, lower rated than AXA

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Price goes up, benefits go down. Yay.

I think we should stop using Amex because theyā€™ve got 1.6 stars.

Fair enough, hard to evaluate a company Iā€™ve never heard of without using trustpilot reviews though

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Trustpilot is the worst place to get a good idea of a company.

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Having read the insurance document in more detail, I donā€™t know how I feel about them being based in Spain.

The fact that their postal address is literally in Spain, and not the UK.

The medical and some other parts are via a UK company thatā€™s regulated by UK authorities, extras like excess waivers are via the EU company.

New Amex benefit for 2024, 2025 and 2026

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Not seen that on my card.

Will be interesting to see what the new Platinum benefits are going into 2025. I donā€™t know I find it strange Amex still havenā€™t announced them considering thereā€™s only a few months left of this year and they expect people to signup and pay the annual fee, with a chance that the benefits will likely change next year.

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Where are the stadia and arenas though? Doesnā€™t say on the site the link goes to.