# Airline purchased declined

**URL:** <https://community.monzo.com/t/airline-purchased-declined/168989>\
**Category:** Feedback & Ideas\
**Created:** [22 September 2024 22:19 UTC](https://community.monzo.com/t/airline-purchased-declined/168989 "2024-09-22T22:19:53Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Corriej76](https://avatars.discourse-cdn.com/v4/letter/c/a8b319/32.png) [@Corriej76](https://community.monzo.com/u/Corriej76)\
**Post date:** [22 September 2024 22:19 UTC](https://community.monzo.com/t/airline-purchased-declined/168989/1 "2024-09-22T22:19:53Z")

</div>

I made a purchase on an easyjet flight. But one of the purchases has declined. Easyjet are cont8nuing to try and take the money but declined every time. How do i allow this payment

---

<div class="post-metadata">

**Author:** ![Chris\_R](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/chris_r/32/52490_2.png) [@Chris\_R](https://community.monzo.com/u/Chris_R)\
**Post date:** [23 September 2024 06:57 UTC](https://community.monzo.com/t/airline-purchased-declined/168989/2 "2024-09-23T06:57:05Z")

</div>

Hey if you find an answer let me know 😂😂

I had an issue last year, I made a purchase with my card on the return flight back to the UK. I had a new card waiting for me when I got back home and activated it not thinking there would be a problem. I was wrong. Because the payments on flights are offline payments they don’t actually collect on them immediately so when they tried the card was already blocked and the transaction declined.

I spoke to both Monzo and easyJet. The easyJet assistant told me to make a complaint. The complaint handler didn’t actually understand the problem and sent an answer to me paying online for a flight. After more back and forth with them, in the end I gave up. Monzo couldn’t help since the old card was blocked as replaced.

easyJet kept trying to take the payment for around 6 months I think. But they don’t seem to have any kind of process in place to deal with these other than just trying the same payment over and over

---

<div class="post-metadata">

**Author:** ![Corriej76](https://avatars.discourse-cdn.com/v4/letter/c/a8b319/32.png) [@Corriej76](https://community.monzo.com/u/Corriej76)\
**Post date:** [16 October 2024 15:12 UTC](https://community.monzo.com/t/airline-purchased-declined/168989/3 "2024-10-16T15:12:58Z")

</div>

I had the same feedback from easyjet to make a complaint. But when i checked Monzo before doing this, the payment had gone through it took almost a month of almost daily attempts for it to go through. So in the end i didnt do anything and payment completed.