Account Verification - no internet connection error


(Rafal Liszewski) #1

Hello I’m trying to submit and all I get is a msg : no internet connection and that I should try later. I’m using iPhone 6s iOS 11 beta any ideas how to fix this ?


(Danny) #2

Are you connected to the internet? :upside_down_face:


(Rafal Liszewski) #3

Yes I am connected. I’ve tried wifi and mobile data. No success :frowning:


(Danny) #4

Try deleting and reinstalling?


(Marta) #5

Reinstalling is good next step, but if this fails… You need to email help@monzo.com and explain the problem if reinstall didn’t help - they’ll let you know what you can do to get verified.


(system) #6

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