Account not updating

For about 3 weeks when I check the app I get a message stating “we’re unable to update your account”. I’ve been away for two weeks and thought it was a glitch that would be fixed by the time I got back. Also, the in-app Chat function isn’t working… I upgraded my phone from iPhone 5s to 7 recently would that have anything to do with it?

I’d send an email to for support especially if inapp chat isn’t working for you. Unfortunately no one can help you via the forums

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Thank you!