Yesterday afternoon I got a notification that my account was blocked due to unauthorised access. It was this notification
I instantly decided to chat with support as it wasn’t me that logged in. 16 hours later and I am still waiting for a respose from the support team and I’ve given up after two seperate 1 hour waits trying to call them.
What I am trying to understand is how somebody would have logged in on a new device and made tried to make a payment. Yes, I did get an email around 4pm with a magic link, I never requested this. My email account is 2FA, I’ve checked all the activity logs and there has been no unauthorised access, not even an attempt at access. The password is unique, not used anywhere else and even if they had the password the moment they try to use it my device would be pinged.
So how did they log in? I am wary to unblock the account until I get answers from the support team, but the support team, like every time I seem to message them, our backlogged to high hell and take forever to respond.