A case for an iPad app or web-based login?

Delete the app and reinstall to remove security in order to access my bank account?

No thanks. I’ll use a legacy bank that allows me to access quickly and easily from another device.

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It does definitely need a second form of access and a web interface is on the cards. My suggestion was intended to solve your immediate conundrum rather than be an excuse for not having another interface.

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Understood, Nick, thank you. :+1:

Can’t you press Cancel, and then choose Log In for a new magic email link?

Edit: I’ve just tried the method I described, and you’re logged back in with Touch ID disabled.

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I like that Monzo are focusing on the mobile based banking side of things. I would like to see an iPad and web-based app but I’m not pinning my hopes on Monzo providing it. I’m hoping the proper release of the API will give rise to a plethora of apps for various platforms.

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Thank you. It’s not intuitive so is an issue. The value of this community, though. Help. Right there!

Thank you. Will try that.

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As Nick said a web interface is being looked at and we’re assessing the viability of it, but we’ve said from the beginning that we’re aiming to be a mobile only bank for the moment so such a thing is a fair amount of time away (if it happens).

Were such a thing to happen it would probably not be a fully featured interface and more of a portal to freeze cards or log your phone out, at least for a first iteration!

As Christophorus said though, the next release of the API will likely give rise to a number of community built apps for various features across all platforms!

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I thought Monzo wanted to be “mobile first” not “mobile only”?! For me personally, “mobile only” is unacceptable for the long term, as there may be a million cases where my phone is temporarily unavailable, and if I can’t access my cash in those situations, then that’s a huge deal for me…

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crikey thats a lot of scenarios :slight_smile: I do agree though not being able to access the app is quite a big deal for any length of time , but it wouldn’t necessarily stop access to your funds

Mobile only is why monzo will remain a ‘petty cash’ account for me.

You are on holiday and lose your phone but need to quickly make a payment or check something in your account and… nothing?

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I assume you would always take a tablet or PC on holiday with you then ? you wouldn’t trust logging into your bank details on a Hotel/ internet cafe computer would you ?

Well, to be fair, I have never needed access to my banking while on holiday, and wouldn’t be able to access my other accounts without mobile when I’m on holiday either, because my phone is my only computing device I take with me when I go on holidays. Since it had all my passwords, 9 couldn’t log on, even if I got hold of another phone / PC. Holiday isn’t my personal issue

I’d like to take my phablet (mini tablet) away instead of a phone and a tablet. The phablet has WiFi so I can call via the BT and Skype apps, runs various bank apps but not the Monzo app :frowning: Shame you don’t support more Samsung devices. Bet if it was Apple it would run!

You took the words right out of my mouth. It makes perfect sense to have several accounts for various purposes, and in that case, the best purpose for a mobile only account is for spending money.

We don’t have any official support for tablets, but the app does run on iPads as the iPhone/iPad share a common set of hardware and the same app store (but with no promise of support for iPad specific bugs.etc).

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If you are ever having an emergency we have a emergency phone line and a support email address that you can use to get in touch. While we can’t do things like make a payment for you for obvious security reasons, we’ll do our best to help you in any situation.

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Forget holiday then and insert “overseas business trip”.

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We’ve always stated that we want to be a bank that lives on your smartphone, lack of access to the app won’t prevent you using your card and the balance on it or topping it up using a bank transfer from another bank.

Should you be left without access to your phone you can always contact us using the emergency line on the back of your card, or contacting help@monzo.com and we’ll do our best to help.

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While I’m excited for what Monzo has to offer in the future, the issue for me is; If I’ve got my phone and my card/wallet in my bag, and I’ve left my bag on the train, and I’m stuck in London, how am I going to freeze my card, with my Santander, I’d get to the location I was heading and access my bank through there, a web interface is almost a “MUST” for me (Somewhat rhetorical, not looking for an answer, just putting the scenario out there)

In terms of mobile application, it may be worth looking at a PWA (Progressive web app) as I don’t give it more than 10-20 years before instead of installing applications we’ll be bookmarking a PWA to use. Perhaps “Online first” would be better than “Smartphone only”, you’re limiting your target audience by doing smartphone only, it’s one of the reasons some people I know won’t register.

Google is already on this route with their FuchsiaOS, whereby they’re limiting installed apps, and you can bookmark a website and use it the same way you would an application. Microsoft has also moved their focus towards stopping users installing things, and iOS from 10 I think allows you to use PWA’s efficiently.

On another note, you only have to develop for one platform, web. Currently you have a team of Android developers, team of iOS developers and that’s great, making sure the base is covered, however if you had one small team of PWA/Web developers, you’d have an application for Desktops, Laptops, Tablets, iOS, Android, Windows, Consoles, anything that could access the internet.

Infographic on PWAs: https://insanelab.com/wp-content/uploads/2017/01/xprogressive-web-apps-infographic-1120x1680.jpg.pagespeed.ic.4CRLJQoCDu.webp

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With pretty much any bank now you’d be hosed… if your phone is gone you lost your 2FA so you can’t log into the web page anyway.