A big update to connected accounts

Monzo Chat Monzo Plus
353

Hey Chris :wave: I’m Lewis one of the engineers in the open banking team, Tim asked us to take a look into the disconnecting issue.

We’ve found the problem and reported it to Virgin, pretty much when we try and fetch transactions sometimes they’re returning a not found error, which results in us showing the reconnection prompt.

Thanks for reporting this to us :+1:

6 Likes
354

Great thanks @_lewis it randomly started working again, so had assumed it was virgin being offline ha! Great to know you found an issue though and :crossed_fingers: their team sorts it soon :+1:

1 Like
355

@_lewis I have been having some issues with the aqua card feed not refreshing for some time now. I get the error “something went wrong , please try again later”.

However in trends the transactions are showing as they should. Could i send you a message showing refresh issue with the feed ?

Thanks.

356

Hey Aaron :wave: Yep feel free to DM me and I’d be happy to take a look, if you could include the email address linked to your Monzo account that would great. :pray:

357

@_lewis will put something over to you now. Thanks :+1:t2:

1 Like
358

Any news on Virgin credit cards? It’s my only card I can’t add to monzo @_lewis

2 Likes
359

Hi Wayne :wave: we’re currently waiting for them to fix an issue which is stopping some setup that’s needed to talk to their open banking apis.

We should get an update next week which hopefully will allow us to continue our integration :crossed_fingers:

Thanks :pray:

6 Likes
360

#1 feature request I have is the ability to do a split request against a txn originating outside of Monzo e.g an Amex txn for which I wish to split with my girlfriend. Simply being able to see Amex txns in Monzo is somewhat useful but the ability to take actual actions from that is where the real value is unlocked IMO

2 Likes
361

@_lewis I take it Virgin haven’t fixed their API yet? I’ve had a expired message again this morning

2 Likes
362

Hey Chris, sorry for the delay in getting back to you. I’ve taken a look and it’s pretty much the same thing as last time. This time we got a couple of 500 errors before the 404 which causes the reconnection prompt.

I’ll reach out to them again, to see if this was due to intermittent issues with their API or something else. We can also look into if we’re seeing this issue across more customers and see if there’s anything we can do to improve the experience.

1 Like
363

Thanks @_lewis

One more thing, I noticed that the move money button doesn’t show for the Virgin current account. Is that by design?

364

No problem, yep it’s by design at the moment. We’re waiting for Virgin to fix an issue with their PIS API (the one that lets us make payments).

Once they’ve done that we’ll enable them for labs customers, and you’ll see the move money button along with them showing in the add money screen as an easy transfer option.

4 Likes
365

Am I able to move money into pots based on transactions in connected accounts? E.g, my credit card?

366

It was asked before. Move money uses different API / technology and always has to be developed separately. It’s not there as it is not ready / doesn’t work. Something mentioned may rely on some other parties doing work.

Basically move money is a separate stand alone feature with it’s own set of supported banks. Unrelated to connected accounts, despite having a shortcut there on the connected account too. It is regular non-plus Homescreen feature too.

367

Hi @_lewis - did this ever happen?

368

Any update on MBNA issues? Works for a day or two then it’s just continuous errors. It can’t gather the transactions at all now after re adding the card. Thanks!

369

I have had no issues with MBNA on iOS

1 Like
370

Hey, Virgin are still deciding if they want to fix the issue, we’ll keep pushing them to do so. But so we can make progress we’re going to add a workaround which will allow us to start making progress again :+1:

9 Likes
371

Cool! Will that allow credit cards as well as moving money, or just moving money?

372

Ah sorry I didn’t realise you were asking about both. Yep that workaround will allow us to progress with Virgin credit cards.

Move money / Easy Transfer
We’re currently blocked with the FPS message we’re getting back from Virgin as its missing a specific open banking reference within it called the EndToEndReference.

We use this to match the open banking request the customer makes from our App with the incoming bank transfer, so we can mark the easy transfer as arrived. Without this our system isn’t able to understand if the payment had arrived or not.

2 Likes