keif
(Keif Gwinn)
5 December 2018 08:49
1
Hi,
This morning went to use my card in a new shop, and touch pay didn’t work. They guy in the shop complained ‘these cards no good, always fail’
I asked him who his payment provider was, he said 3r telecom. He used it in all his shops.
Could someone reach out and fix it with them please.
Cheers
I believe you’ll need to email this to acceptance@monzo.com
1 Like
kolok
(Kolok)
5 December 2018 09:51
3
Strange as they’re probably just a reseller.
Did chip and pin work?
Unless the ePos has blocked prepay BIN numbers as they cost more to process , is Monzo prepaid and current BIN the same?
1 Like
richyb
(Richard Bairwell)
5 December 2018 10:06
4
No, the Prepaid cards had a BIN of 5354 20 and the current accounts have 5355 22.
3 Likes
keif
(Keif Gwinn)
5 December 2018 12:16
6
Chip and Pin worked after it didn’t work with touch pay.
keif
(Keif Gwinn)
5 December 2018 12:18
7
Thanks, mailed them with a link to this thread
2 Likes