3r telecom


(Keif Gwinn) #1

Hi,

This morning went to use my card in a new shop, and touch pay didn’t work. They guy in the shop complained ‘these cards no good, always fail’

I asked him who his payment provider was, he said 3r telecom. He used it in all his shops.

Could someone reach out and fix it with them please.

Cheers


(Steve) #2

I believe you’ll need to email this to acceptance@monzo.com


(Kolok) #3

Strange as they’re probably just a reseller.
Did chip and pin work?
Unless the ePos has blocked prepay BIN numbers as they cost more to process , is Monzo prepaid and current BIN the same?


(Richard Bairwell) #4

No, the Prepaid cards had a BIN of 5354 20 and the current accounts have 5355 22.


(Keif Gwinn) #6

Chip and Pin worked after it didn’t work with touch pay.


(Keif Gwinn) #7

Thanks, mailed them with a link to this thread