# 3D verification doesn't work **URL:** \ **Category:** Help\ **Created:** [27 July 2021 22:54 UTC](https://community.monzo.com/t/3d-verification-doesnt-work/120677 "2021-07-27T22:54:40Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![prettylost](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/prettylost/32/35986_2.png) [@prettylost](https://community.monzo.com/u/prettylost)\ **Post date:** [27 July 2021 22:54 UTC](https://community.monzo.com/t/3d-verification-doesnt-work/120677/1 "2021-07-27T22:54:40Z")
![monzo](https://global.discourse-cdn.com/monzo/original/3X/6/0/60191e340bffb1e6c735b2d3742368cc0b0a4f57.png) I’m currently unable to use Monzo for any online transactions, as every single one gives me this same issue - first, even if I approve it on the app (multiple times in some instances) it never goes through and secondly, there’s no option to send an SMS. I’ve tried restarting my phone & clearing the cache, but still the ‘approval’ never seems to go through to the 3d check. Is there anything else I can do? ---
**Author:** ![Rat\_au\_van](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/rat_au_van/32/49103_2.png) [@Rat\_au\_van](https://community.monzo.com/u/Rat_au_van)\ **Post date:** [27 July 2021 22:56 UTC](https://community.monzo.com/t/3d-verification-doesnt-work/120677/2 "2021-07-27T22:56:14Z")
Are you on Android? Monzo are aware of an issue for Android users and are working on a fix > [@Problems with online transactions](https://community.monzo.com/t/problems-with-online-transactions/120559/10): > ---
**Author:** ![prettylost](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/prettylost/32/35986_2.png) [@prettylost](https://community.monzo.com/u/prettylost)\ **Post date:** [27 July 2021 22:57 UTC](https://community.monzo.com/t/3d-verification-doesnt-work/120677/3 "2021-07-27T22:57:18Z")
I am, hadn’t spotted that one! I’ll see if I can log in on another device. Thanks! ---
**Author:** ![HoldenCarver](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/holdencarver/32/32425_2.png) [@HoldenCarver](https://community.monzo.com/u/HoldenCarver)\ **Post date:** [28 July 2021 00:27 UTC](https://community.monzo.com/t/3d-verification-doesnt-work/120677/4 "2021-07-28T00:27:42Z")
Check the Play store for an app update, apparently Monzo have pushed a hotfix for this issue. ---
**Author:** ![TonyHoyle](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/tonyhoyle/32/3357_2.png) [@TonyHoyle](https://community.monzo.com/u/TonyHoyle)\ **Post date:** [29 July 2021 08:57 UTC](https://community.monzo.com/t/3d-verification-doesnt-work/120677/5 "2021-07-29T08:57:36Z")
No updates listed since 22nd… could be a phased rollout. ---
**Author:** ![davidwalton](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davidwalton/32/111540_2.png) [@davidwalton](https://community.monzo.com/u/davidwalton)\ **Post date:** [29 July 2021 10:00 UTC](https://community.monzo.com/t/3d-verification-doesnt-work/120677/6 "2021-07-29T10:00:40Z")
(:android:) I downloaded and installed 3.92.1 (beta) from the Play Store on Tuesday evening and it has fixed the verification/approval issue I experienced earlier on Tuesday (while on 3.92.0 beta) If you want to grab the apk install file from APK Mirror, it’s here: > **[Monzo - Mobile Banking 3.92.1 (noarch) APK Download by Monzo - APKMirror](https://www.apkmirror.com/apk/monzo/monzo-bank/monzo-bank-3-92-1-release/monzo-mobile-banking-3-92-1-android-apk-download/)** ---
**Author:** ![TonyHoyle](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/tonyhoyle/32/3357_2.png) [@TonyHoyle](https://community.monzo.com/u/TonyHoyle)\ **Post date:** [29 July 2021 10:27 UTC](https://community.monzo.com/t/3d-verification-doesnt-work/120677/7 "2021-07-29T10:27:32Z")
I’m on 3.92.1 and that’s the version I had the issue with - it’s a week old. ---
**Author:** ![davidwalton](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davidwalton/32/111540_2.png) [@davidwalton](https://community.monzo.com/u/davidwalton)\ **Post date:** [29 July 2021 10:29 UTC](https://community.monzo.com/t/3d-verification-doesnt-work/120677/8 "2021-07-29T10:29:33Z")
iOS?