# 2025: What do we want to see? 👀

**URL:** <https://community.monzo.com/t/2025-what-do-we-want-to-see/173069>\
**Category:** Monzo Chat\
**Created:** [2 January 2025 11:27 UTC](https://community.monzo.com/t/2025-what-do-we-want-to-see/173069 "2025-01-02T11:27:42Z")\
**Posts on this page:** 1\
**Showing post:** 9

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**Author:** ![Peter\_G](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/peter_g/32/89632_2.png) [@Peter\_G](https://community.monzo.com/u/Peter_G)\
**Post date:** [2 January 2025 11:50 UTC](https://community.monzo.com/t/2025-what-do-we-want-to-see/173069/9 "2025-01-02T11:50:54Z")

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> [@coffeemadman](#):
>
> honestly as I get older and find my finances to be more serious in nature

Very with you up to this point. I’d love to have a Monzo equivalent of HSBC’s First Direct - focused on excellent customer service for a more mature, more discerning group, based on Monzo tech.

I’m in danger of designing-my-own-fintech (again) but I’d like to think it was characterised by:

- excellent (personalised?) customer service
- best in class app
- wealth management
- more competitive rates

I’d pay for the privilege. Basically I’m after something that’s a bit more niche. Something Handlesbanken cum Monzo.

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