Help


Bug Reports We get a lot of individual feedback from people about UI/UX bugs. Whilst this is great, it is really difficult to collate and sometimes we don’t have all the information we need to reproduce or fix a bug
About the Help category [Help] (13)
Declined Monzo Payments & Credit Score [Help] (3)
Round Up Stopped [Bug Reports] (19)
Unable to open joint account with fingerprint authentication [Bug Reports] (2)
iOS App Slowdown & Lag ( 4 5 6 7 8 9 10 11 12 13 14 15 ) [Bug Reports] (297)
Merchant Data Correction Delays ( 33 34 35 36 37 38 39 40 41 42 43 44 ) [Bug Reports] (864)
Android app crashing after recent update [Bug Reports] (4)
PayPoint Shops don’t know how to process cash deposits ( 2 ) [Help] (23)
NFC setup didn't work with new Joint account card [Bug Reports] (8)
Withdraw limit issue when ATM refunds [Help] (2)
HSBC Bulk Payments [Help] (2)
Scheduled payments 'Stop repeating' [Help] (3)
Android - Blank Transaction Screen [Bug Reports] (4)
IFTTT Joint Pots? [Help] (7)
App keeps Refreshing when closing [Bug Reports] (10)
Logo bug [Bug Reports] (1)
"Add to gPay" button on account screen [Bug Reports] (8)
iOS App - Search Keyboard persists between sessions [Bug Reports] (1)
iOS app crashing when Summary tab selected [Bug Reports] (3)
[iOS] App Crashes when swiping to delete recent payee on payments tab [Help] (8)
New user tutorial - Monzo Forum ( 2 ) [Help] (25)
Split bill laggy number entry [Bug Reports] (1)
iOS app slow to open [Help] (2)
iOS - App crashes when selecting merchant filter option [Help] (3)
Uber merchant name is not shown [Bug Reports] (10)
Not getting notifications on Android [Help] (4)
Old profile picture displayed on payment confirmation view [Bug Reports] (7)
Slow support responses ( 8 9 10 11 12 13 14 15 16 17 18 19 ) [Help] (373)
Active card check counts as £0 towards average [Bug Reports] (5)
Bank statements should export with filename of month and not today [Bug Reports] (2)