Help


Bug Reports We get a lot of individual feedback from people about UI/UX bugs. Whilst this is great, it is really difficult to collate and sometimes we don’t have all the information we need to reproduce or fix a bug
Topic Replies Activity
About the Help category 13 14 May 2018
Expired passport 2 17 February 2020
Monzo in App chat 16 17 February 2020
On which tablet does Monzo work well? 11 17 February 2020
Merchant Data Corrections 1996 17 February 2020
[iOS] Keyboard doesn’t appear when asked for pin (and touchId bailout fails to work) 1 17 February 2020
Scam call has left me penniless :( 24 16 February 2020
Weird Exchange Rate on Refund 3 16 February 2020
Daily bank transfer 4 15 February 2020
[iOS] App Crashes on search when data connection poor 2 15 February 2020
[iOS] Poor connection in app 3 14 February 2020
[iOS] Can’t export transactions beyond current month 5 14 February 2020
Slow connection 12 14 February 2020
Still not received my card and terrible customer service 15 14 February 2020
Chargeback Closed Account 12 13 February 2020
How can I create the account if Im not living in UK 4 13 February 2020
SOLVED Can't exclude some incoming transfers from spending summary? 3 13 February 2020
Monzo Mastercard limits 4 13 February 2020
Replacement Card 4 13 February 2020
Investec Fixed term account 2 13 February 2020
Making Monzo my main account 5 13 February 2020
Lost/Stolen card 2 13 February 2020
Standing Orders and Wages 10 13 February 2020
Monzo Overdraft & Loans 25 12 February 2020
Newbie Switching question 6 12 February 2020
Sending money to Italy 2 12 February 2020
Failed direct debit following switch 4 11 February 2020
Can I transfer money from Chinese visa debit card to my monzo card in the UK 12 11 February 2020
Name Update 2 11 February 2020
Creating account issue 8 11 February 2020