Help


Bug Reports We get a lot of individual feedback from people about UI/UX bugs. Whilst this is great, it is really difficult to collate and sometimes we don’t have all the information we need to reproduce or fix a bug
About the Help category [Help] (13)
Merchant Data Correction Delays ( 13 14 15 16 17 18 19 20 21 22 23 24 ) [Bug Reports] (460)
How do I raise a chargeback? [Help] (8)
Monzo chat ( 2 ) [Help] (21)
App Crashes everytime i take a video to reveal my Pin [Help] (5)
Done button not working on Pot edit screen [Bug Reports] (12)
Cashier stamped bank statement ( 2 ) [Help] (21)
Scheduled pot withdrawals occur *after* scheduled payments, causing scheduled payments to fail ( 2 3 ) [Bug Reports] (54)
Reopening Account ( 2 ) [Help] (22)
Deep linking for transaction notifications in Android app [Help] (3)
Direct debits not processing [Help] (3)
Coin Jar Icon Remnant [Bug Reports] (1)
3D Secure merchant issues ( 2 ) [Bug Reports] (23)
Starting account problem [Help] (6)
Correct Document Country [Help] (8)
Duplicate direct debits ( 2 ) [Help] (27)
What did I just swipe off my summary page? [Help] (7)
Fingerprint access [Help] (19)
iOS App Slowdown & Lag ( 3 4 5 6 7 8 9 10 11 12 13 14 ) [Bug Reports] (267)
Was notified earlier about 8 new duplicate DDs setup on my account! [Help] (4)
Can I not print receipts? [Help] (2)
Scheduled pot withdrawals break the summary tab [Bug Reports] (1)
(iOS) Changing category of bill split transaction [Bug Reports] (1)
Scheduled pot withdrawals should be classified as income [Bug Reports] (1)
Scheduled pot withdrawals pot summary is wrong [Bug Reports] (1)
Verification [Help] (3)
My monzo account have been saying it’s verifying for over a week [Help] (2)
Android update caused app to disappear [Help] (4)
Anyone having issues adding Apple Pay? [Help] (18)
Switching between joint and personal causes loan offer to disappear [Bug Reports] (6)