Help


Bug Reports We get a lot of individual feedback from people about UI/UX bugs. Whilst this is great, it is really difficult to collate and sometimes we don’t have all the information we need to reproduce or fix a bug
Topic Replies Activity
About the Help category 13 14 May 2018
Merchant Data Corrections 1672 20 October 2019
Sainsbury’s card declines 9 20 October 2019
Hi hai can meacke the login banking pls 2 20 October 2019
First Direct Transfer Issues 15 19 October 2019
My card is not reading on the bus in London (TFL) 8 19 October 2019
Question about the friend feature/list 6 19 October 2019
App crashes on start up 4 19 October 2019
Unable to log into in - Urgent 16 19 October 2019
[Android] Monzo crashes immediately upon opening 24 19 October 2019
Delayed reply on live chat 2 19 October 2019
Tesco not accepting Monzo 20 18 October 2019
Contactless not working on buses? 70 18 October 2019
Missing payment to account! Chat open for 3 days 11 18 October 2019
Morrisons Supermarket Petrol Pay at Pump not Working 10 18 October 2019
Identity verification does not successfully start up my camera 8 18 October 2019
How is Committed Spending included in Summary? 2 18 October 2019
International inbound payment in GBP 7 18 October 2019
When a website asks for the bankname of Monzo, what do I write 3 18 October 2019
Bank transfer reference text is deleted when it matches the placeholder text 4 18 October 2019
Wrong merchant name in 3D Secure 4 17 October 2019
Commited spending from a pot 4 17 October 2019
Apple Pay declines 29 17 October 2019
Chat is broken - what to do? 4 17 October 2019
CASS Concern 7 17 October 2019
Money sent to wrong account 20 17 October 2019
Rejected payment in app and was still approved 4 17 October 2019
Scared of bank closure 16 17 October 2019
App constantly logging me out today! 7 17 October 2019
Contact information for monzo careers? 27 17 October 2019