Help


Bug Reports We get a lot of individual feedback from people about UI/UX bugs. Whilst this is great, it is really difficult to collate and sometimes we don’t have all the information we need to reproduce or fix a bug
Topic Replies Activity
About the Help category 13 14 May 2018
New customer - advice please 7 28 January 2020
Cash deposits limit 35 27 January 2020
Overlaying Apps 4 27 January 2020
Issues with Monzo Current account. Stuck at verifying details for 3 weeks now 24 27 January 2020
Receive card next day 3 27 January 2020
[iOS] Search function crashes app! 16 27 January 2020
Help with unblocking account 4 27 January 2020
Incredibly difficult to make payments that are above the £10k limit 81 27 January 2020
Screen overlay 7 27 January 2020
Apple Pay link not present in Monzo.me link 3 26 January 2020
Support doesn't know about continuous payment authorities 23 26 January 2020
Frozen Card - Direct Debits 2 26 January 2020
Monzo & IFTTT - Support Thread 474 26 January 2020
Mastercard chargeback taking more than 3 months 36 25 January 2020
Making an International Transfer 3 25 January 2020
Charged extra for using a "credit card" when I used my Monzo debit card 32 25 January 2020
[Android] Generic error message when creating Shared Tab with someone who has Payments with Friends off 1 25 January 2020
[iOS] App Crashes on search when data connection poor 1 21 January 2020
I can't verify my phone number on my Samsung 7 24 January 2020
Direct debit limits? 14 24 January 2020
Issuing a Monzo Card in Pakistan 4 24 January 2020
Missing Payment References 9 24 January 2020
My app isn't working 2 24 January 2020
Supported Languages / Sign Language Structure? 10 23 January 2020
✅ [Android] Salary Sorter - input of values incorrectly handled - leading to crash 6 23 January 2020
Paying Cash At PayPoint 39 23 January 2020
Adding bank account to PayPal (Monzo) 28 23 January 2020
I can’t access my monzo app 10 22 January 2020
[iOS] Interest Statements on JA shows PA statement 4 22 January 2020